Priti Gaur

IT support engineer

Talent

Maidenhead, Windsor and Maidenhead25 GBP/hourMember since July 7, 2022

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About

I am currently remote working as IT support engineer from India.I am searching jon near London. I am quick learner and hard working. I have knowledge of in this field

 Windows, MS Office, Windows Server Active Directory, Hardware

Experience

Work Experience

System Support Engineer

Softlabs Infotech Private Limited – Oct 2022 – till date

Responsibilities

 Manage joiners, movers, and leavers process.

 Create user accounts and provision required access as per request.

 Created and manage new user sop, departure sop and new user requests forms.

 Departing users’ procedure: disabling access for the users and deleting user account via active directory, update inventory sheet.

 Work with Help Desk to determine and resolve incidents received from user and including associated validated systems.

 Maintain accurate information and data regarding hardware equipment and software licenses usages within the spreadsheets according to policies and standards.

 When unable to resolve, escalate to onsite/second or third level in accordance with Help Desk escalation processes.

Technical Support Engineer

RVS Technologies – 1st Aug 2006 – April 2009

Responsibilities

 Provided comprehensive 1st line support for a network comprising over 300 users within a single domain, both static and mobile users, both deskside and remote support where required.

 Performed on-site analysis, diagnosis, and resolution of desktop problems for end-users, including off-site repair for remote users as needed.

 Standardized workstation infrastructure, provide upgrade for old machines, assisted in moving infrastructure from one office to another.

 Build full PC’s and installing and configuring Windows XP OS

 Windows 7/XP support, processed break/fix, user account support and administration via Active directory.