SUPERVISOR at HUGO, ASHFORD (2024-11 – Present)
- Supervising daily store operations and supporting the management team
- Leading and motivating the sales team to achieve store targets and KPIs
- Delivering premium customer service in line with luxury brand standards
- Assisting customers with styling advice and product knowledge
- Handling customer queries and resolving complaints professionally
- Training and guiding new team members
- Supporting visual merchandising to maintain brand presentation standards
- Doing end-of-day cashing up and making sure the tills are in balance
- Opening and closing the store when required
SALES ASSISTANT at LIDL, ASHFORD (2024-05 – 2024-10)
- Helping customers with their questions, queries and requests
- Efficiently work deliveries as they arrive in store
- Passionately provide excellent customer service
- Informing customers about promotions
- Proactively keeping the bakery topped up by baking fresh goods
- Expertly merchandise and maintain the middle aisle of non food products
- Stocking items on shelves
SALES ASSISTANT at HUGO BOSS, ASHFORD (2021-10 – 2024-01)
- Greeting customers and offering assistance
- Assisting customers in locating products
- Placing orders and holds
- Recommending products or merchandise to help customers
- Answering questions and addressing concerns
- Informing customers about sales, promotions and discount
- Processing payments for purchases and packaging purchases
- Stocking merchandise on display shelves
- Maintaining a clean store and ensuring that merchandise are presented in an appealing manner
