Alena Arfz
Retail & Customer Service Professional
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About
Friendly, confident, and customer-focused retail professional with experience in fast-paced retail, cosmetics, coffee shop, and customer service environments. Skilled in till operation, cash handling, stock organisation, customer communication, and resolving customer queries professionally. Experienced in maintaining excellent service standards while working efficiently under pressure.
Confident using digital systems, data entry, and computer operations. Passionate about beauty, fashion, and delivering positive customer experiences.
Experience
Retail & Customer Service Assistant
- Delivered excellent customer service in busy retail environments
- Assisted customers with product selection and queries
- Managed till operations, cash handling, and card payments accurately
- Maintained store cleanliness and visual presentation
- Restocked shelves and organised stock efficiently
- Worked effectively under pressure during busy hours
- Helped resolve customer concerns professionally
Cosmetics Shop Assistant
- Assisted customers with beauty and cosmetic product recommendations
- Built positive relationships with customers through friendly communication
- Maintained organised product displays and stock levels
- Processed transactions using till systems
- Supported daily store operations and merchandising
Coffee Shop / Dessert Shop Team Member
- Prepared and served beverages in a fast-paced environment
- Provided welcoming and friendly customer service
- Handled payments and maintained hygiene standards
- Managed busy service periods efficiently while maintaining accuracy
Child Learning Support
- Assisted children with learning and communication activities
- Supported positive and engaging learning environments
- Demonstrated patience, teamwork, and interpersonal skills
Education
Bachelor's Degree - Philosophy
NTVQF Level III - Computer Operation Certificate
