Fiona Akers

Customer-focused retail professional with experience across sales, tills, refunds and exchanges, stock control, deliveries and store presentation. Progressed to Key Holder and Team Leader in training, demonstrating reliability, organisation and confidence taking responsibility in busy environments. Beauty therapy experience adds strong consultation, relationship-building and product recommendation skills.

Now seeking a retail role where excellent service, commercial awareness and a hands-on approach can make an immediate contribution.

Retail Assistant at MenKind (2022-09 – 2024)

• Delivered friendly, helpful service on the shop floor and handled customer and telephone enquiries.
• Operated tills accurately, replenished stock and maintained a clean, well-presented store.
• Worked collaboratively to support day-to-day store standards and customer service.

Retail Assistant at Metallica (2020-10 – 2022-08)

• Assisted customers with purchases and supported the day-to-day running of the store.
• Replenished and organised stock while maintaining a tidy, welcoming shop floor.
• Worked effectively as part of a busy retail team.

Sales Assistant & Team Leader in Training at Miss Selfridge / Dorothy Perkins (2020-01 – 2020-07)

• Promoted to Team Leader in training, allocating daily tasks and helping the concessions run efficiently.
• Managed both concessions during understaffed periods while maintaining customer service and presentation standards.
• Organised and replenished stock, checked tags, corrected discrepancies and completed stock counts.
• Processed customer returns, recorded required information and re-tagged returned items.

Sales Assistant / Key Holder at Hawkins Bazaar (2019-09 – 2020-01)

Temporary

• Promoted from Retail Assistant to Key Holder during the busy festive trading period.
• Opened the store, checked the till float and processed sales, refunds and exchanges.
• Received deliveries and supported inventory, pricing, replenishment and store presentation.
• Travelled to Leeds, Glasgow, Aberdeen, Newcastle and London to help set up temporary Christmas stores, including fixtures, fittings and merchandising.

Beauty Therapist at Alchemy Therapy Centre (2024-10 – 2026-08)

• Welcomed customers, carried out consultations and recommended suitable products and services.
• Took payments, operated the till, answered calls and managed customer appointments and records.
• Restocked products and supplies, monitored stock levels and assisted with ordering and stock takes.
• Maintained high standards of cleanliness, organisation and presentation.

Self-Employed Beautician at Hair & Beauty by Hester (2023-09 – 2024-08)

• Managed appointments and enquiries, built customer relationships and completed consultations.
• Recommended products and treatments according to individual needs and preferences.
• Managed records, stock and equipment while working independently and organising time effectively.

Warehouse Operative at MyWarehouse (2016-02 – 2018-05)

Ad-hoc temporary

• Picked and checked customer orders accurately using a handheld warehouse system.
• Packed consumer and wholesale orders securely and investigated order and location queries.
• Worked independently and with colleagues to meet deadlines in a fast-paced environment.

Level 1 Diploma in Beauty Therapy – Milton Keynes College (2013 – 2014)

8 GCSEs, grades C-E – Denbigh School, Milton Keynes