Alexander Connolly

Skillfully managed an individual workload, ensuring Customer's eVisa's are valid by reviewing and amending expiry dates, date of birth, names and uploading photographs effectively in a fast-paced environment. Utilized internal systems to cross reference eVisa's with customer's documentation to make an appropriate decision to whether such data was correct, demonstrating strong attention to detail while consistently meeting KPIs to ensure team performance. Analysed and highlighted eVisa's which had various issues, processed such data accurately in Excel, thereby preventing delays for customers and streamlining business processes.

Administrative Assistant at Brook Street (2025-01 – 2026-03)

• Skillfully managed an individual workload, ensuring Customer's eVisa's are valid by reviewing and amending expiry dates, date of birth, names and uploading photographs effectively in a fast-paced environment.
• Utilized internal systems to cross reference eVisa's with customer's documentation to make an appropriate decision to whether such data was correct, demonstrating strong attention to detail while consistently meeting KPIs to ensure team performance.
• Analysed and highlighted eVisa's which had various issues, processed such data accurately in Excel, thereby preventing delays for customers and streamlining business processes.
• Collaborated closely with appropriate departments by transferring emails to relevant internal and external stakeholders, whilst adhering to GDPR, demonstrating excellent written communication skills and stakeholder management skills.

Customer Service Assistant at RSA Mobility (2022-12 – 2023-02)

• Effectively communicated with vulnerable customers to help and advise with their insurance policies, adding or removing dependencies on insurance policies.
• Completed checks by cross-referencing customer's driving license number on a database to ensure their driving license was valid. Such checks consisted of ensuring their license was in date and that they had below the threshold of points on their license.
• Adhered to data protection and GDPR to ensure customer's information was safe and secure.
• Demonstrated a high level of communication as I had to have difficult conversations with customers if they were unable to be added to an insurance policy.
• Promptly sent out sensitive information and files regarding customer's mobility cars via email or post. This was done swiftly to ensure customer satisfaction, whilst also adhering to DPA to certify such data was protected.
• Confidently transferred customers to higher departments, such as the claims department or Motability.

Night Trading Assistant at Sainsburys (2020-12 – 2021-01)

• Sorted through merchandise and replenished stock to a high standard in a timely manner, under pressure.
• Analysed and checked data across produce, fish and dry goods to ensure they were of good quality.
• Unloaded deliveries safely and swiftly in a timely manner.
• Going above and beyond by helping customers find products they were looking for towards the end of shifts.

Open Evenings at Birkenhead Sixth Form College (2018-09 – 2020-03)

• Worked at open evenings, showing new students around the college in different departments.
• Prepared and presented presentations to new students about the college during induction days, encouraging them to join.

BSc in Sport Nutrition – Liverpool John Moore's University (2021-09 – 2022-06)

A' Level in Psychology – Birkenhead Sixth Form College (2018-09 – 2020-03)

A' Level in Religious Studies – Birkenhead Sixth Form College (2018-09 – 2020-03)

A' Level in Law – Birkenhead Sixth Form College (2018-09 – 2020-03)

GCSE in Multiple subjects including Mathematics and English Language – Calday Grange Grammar School (2013-09 – 2018-07)