Alexandra Florez

Detail-oriented, efficient, and highly organised professional with strong problem-solving skills and a proven ability to make well-informed decisions. Excellent written and verbal communication skills, with extensive experience working across diverse sectors, managing teams, and driving customer engagement. Adept at fostering positive work environments and delivering high-quality results.

Sales & Photo Lab Assistant - Snappy Snaps

(2025-03)

Provide excellent customer service in a fast-paced retail and photo lab environment.

• Manage incoming emails and respond to customer enquiries promptly and professionally.
• Develop and scan film, ensuring high-quality image processing and attention to detail.
• Edit, print, photocopy, and scan photos and documents to meet customer specifications.
• Operate photo lab equipment safely and efficiently while maintaining a clean and organised workspace.
• Provided comprehensive customer support by assisting clients with flight bookings and printing travel documents.
• Captured and processed visa and passport photographs, ensuring all images met official guidelines and regulatory requirements.
• Delivered efficient, detail-oriented service to help customers complete their travel preparations smoothly and accurately.

Administration Assistant - UCL

(2024-01 - 2024-10)

• Oversaw day-to-day office operations, including supply management and maintaining an organised workspace.
• Managed calendars, scheduled meetings, and coordinated appointments and events.
• Handled travel arrangements and itineraries for staff.
• Acted as the primary point of contact for internal and external communications.
• Prepared and edited documents, reports, and presentations, ensuring accuracy and professionalism.
• Maintained organised filing systems and managed data entry and database updates.

Bartender - Lucky Voice

(2024-01 - 2024-07)

• Mixed and served cocktails in a fast-paced environment, delivering excellent customer service.
• Managed bar inventory, including ordering and restocking supplies.
• Maintained cleanliness and hygiene standards, ensuring a safe and welcoming atmosphere.
• Executed flair bartending techniques to entertain guests during events.
• Handled customer inquiries and resolved issues promptly.

Supervisor - Este Kitchen

(2021-05 - 2023-09)

Managed daily operations of a Colombian café, ensuring high standards of service and customer satisfaction.

• Supervised and trained a diverse team, promoting a positive and efficient work environment.
• Implemented scheduling and resource allocation strategies to optimize staffing levels.
• Oversaw inventory control, including ordering and restocking supplies to minimize waste.
• Developed and executed promotional activities to drive customer engagement and increase sales.
• Enforced health and safety regulations, maintaining a clean and hygienic workspace.
• Handled customer complaints and feedback, resolving issues promptly to maintain positive relationships.

7 GCSEs