Algerta Rexha

I am a dedicated and diligent professional who takes pride in being self-motivated, reliable, and responsible. I am a strong team player capable of working independently when required. With over seven years of experience in the hospitality industry, I have developed exceptional communication skills.

My career has spanned various departments, providing me with a well-rounded skill set. I am punctual and always available to assist when needed, consistently willing to go the extra mile to achieve success.

Floor coordinator - Accenture

(2023-01)

• Health and safety- managing the facilities and safe running of the floor that capacitates over 600 people daily
• First aid room stock control- assisting with the ordering of first aid stock and management of first aid room
• Delivering excellent customer service – going above and beyond to assist with requests and being proactive in any support the clients may need
• Building strong relationships with contractors as well as the clients to create an impactful work environment
• Monthly audits of facilities- such as desk audits, socket checks and many more to provide an excellent service
• Event management- assisting with events and any diary management so that all events run smoothly

Personal shopper - OCADO

(2021-01 - 2022-12)

• Receive, pick, pack and load orders with care using systems.
• Ambient and chill areas
• Offer advice guidance on products.
• Preparing deliveries

TRAINING-HCA –Stroke unit - Kings College Hospital

(2022-01 - 2022-12)

• LEAP
• Manual handling training equipment class.
• Manual handling clinical.
• Pro training-class
• Local induction- On ward Communication with all staff & visitors in a polite & professional manner.
• Demonstrating & understanding of the trust policies about confidentiality.
• Being able to safely assist with the care of and communicate with agitated patients.
• Control practices of PP& health and safety.
• Knowledge of procedures
• Set up bed spaces for new admission & knowledge of equipment to use.
• Reporting processes involved with faulty equipment.
• Taking patients obs.
• Understanding the correction observation card & recording.
• ECG Machines
• Dealing with distressed patients and families.

Receptionist, Waitress and Kitchen Leader - Premier Inn

(2013-01 - 2020-12)

• Greeting and welcoming guests in a courteous manner
• Ensuring restaurant, bar and other areas were prepared and set for service
• Processing payments
• Dealing with and resolving any complaints
• Preparing for kitchen NSF health and safety audits
• Training new team members
• Displaying the correct knowledge of chemicals used in the hotel
• Ordering and controlling stock
• Ensuring I had an excellent knowledge of the menu

GCSE - Science - Abbey Wood School, London (2004-01 - 2008-12)

GCSE - Maths - Abbey Wood School, London (2004-01 - 2008-12)

GCSE - English - Abbey Wood School, London (2004-01 - 2008-12)

NCFE Level Two - Travel and Tourism - North West College, Kent (2009-01 - 2010-12)

Business and Team Management - Whitbread Shooting Stars Steel Programme

Cabin Crew Safety - Oyster Training, British Airways flight training centre