Alishba Shah

Quick learner with academic abilities and technical knowledge to succeed in different roles. Ready to expand horizons with additional knowledge and abilities gained from training and experience. Always ready to help others and use abilities to support team goals.

Friendly and efficient customer service team member devoted to maximising customer satisfaction with exceptional service and support. Knowledgeable about industry standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Positive customer service professional with strong history of surpassing customer expectations. Skilled at navigating stressful situations with calm, collected and professional attitude. Decisive communicator demonstrating superb active listening skills to resolve issues.

Warm and welcoming individual with exceptional relationship building skills. Adept at product showcasing and upselling. Connects with customers from all walks of life.

• Provided warm, friendly welcome to visitors, maintaining an excellent first impression.
• Assisted in delivering food and drinks to tables when required by bar and kitchen staff, completing during busy restaurant periods.
• Greeted new customers, answered initial questions and took drink orders.
• Delivered bills to tables and processed cash and card payments.
• Assisted in mixing, developing and pouring drinks when required by bar staff, creating drinks including cocktails, coffees and soda.
• Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
• Maintained safe hygiene and food handling standards for full compliance.
• Maintained extensive knowledge of menu and specials range by reviewing menus and communicating with chefs daily.
• Resolved customer complaints promptly, escalating larger operational concerns to management.

Studied at blackburn college, and explored the business course currently still studying there.