Customer relations manager
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I currently work for Integral, responsible for complaints and quality as well as supporting team leaders with HR issues and Coaching etc. I have vast experience of complaint management and setting up complaints systems as well as managing teams in a call centre environment. I have recently designed and delivered training for and outsourcing project in Manila. The Bristol office will be closing shortly and I am therefore looking for a new exciting role.
I have managed a call centre with in excess of 100 advisors for TV Licensing, then managed two GP reception teams spread across 2 surgeries then moved to Integral helping to manage the contact centre and set up complaints and quality systems to monitor across the business. My role also involved dealing with HR issues, recruitment and supporting team leaders.
ISM Certificate in Supervisory ManagementNVQ level 3 in Management studiesITD Certificate in Training and DevelopmentNVQ Assessor AwardNational Examination Board of Supervisory Management including:
Royal Secretarial Association Touch TypingBTEC National including:
‘O’ levels – Maths, English, History, French, Geography, English Literature, Physics.
