Customer service manager
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A resilient individual with strong Business Development, Account Management and Operational skills. Well versed in Business Change/Improvement and Quality, being extremely client and customer focused. A natural at building and developing mutually beneficial relationships.
Takes pride in producing a high standard of work, ensuring that business resources are effectively planned, developed, deployed, and analysed, achieving goals set within the required time scales and budget throughout the lifecycle of the project from conception to completion.
Comfortable working in challenging, fast paced and changing environment, possessing confidence and experience to lead, liaise and manage a variety of people, striving to get the best out of individuals and teams alike. Naturally analytical, being able to identify opportunities, whilst possessing excellent problem-solving skills. Excellent communication and coordinating skills with the ability to write, present, and train to a wide variety of audiences.
· Operations Planning & Management
· Assembling & Developing Teams
· Coaching & Mentoring / Talent Management
· HR: Recruitment, Absence Management, Grievances, Disciplinaries, Dismissal
· Resource Management
· Process Improvement, Efficiencies, Cost savings
· Restructuring & Change Management
· Customer / Stakeholder Relationship Management
· Clear Verbal & Written communication
· Problem Solving & Issue Resolution
· Data Analysis, Management Team Reporting
· Project Management
· MS Office
