Allison Stoddard

A highly competent, motivated and enthusiastic Office Clerical, Business Administrative Assistant / Customer Service Adviser with 16 years’ experience of working as part of a dedicated team in a busy office environment within the NHS and Manchester City Council local authority. Who is well organised and proactive in providing timely, efficient and accurate administrative support to office managers and work colleagues. Well presented with the ability to form good professional working relationships with a range of different people from all backgrounds.

Currently seeking employment to use existing skills and experiences to develop much further.

Sales Assistant - World Duty Free

(2025-05)

Greeting customers into the store working on different departments ie Christian Dior Chanel Mac. Also working on the till handling cash and card payments and cross selling etc. working in a team and helping across the store to cover when needed. I also worked by oneself. Also assisting customers with any questions they had regarding products they wished to purchase.

Receptionist - My Dentist

(2023 - 2025)

• Answering telephone calls from patients to colleagues to outside agencies with questions.
• Booking/ rearrange appointments for the diary to keep the diary as full as possible
• Taking payments
• Opening and closing the premises
• Phoning other MY DENTIST for appointments that other dentist cover.
• Phoning patients back to check they need any further information regarding a procedure they had

Clerical Administrative Assistant - NHS Dental Hospital

(2019-12 - 2022)

• Meeting and greeting customers, clients, patients and the general public on the main reception desk
• Booking patients on the CRIS database system and checking for suitable appointments / cancelations
• Answering the phone, dealing with queries and resolving any issues that arise as well as networking with other internal departments
• Ensuring that patient / client records are updated with the relevant data / information
• General administrative duties to include photocopying, scanning of documents, managing the supplies of office equipment / materials
• Arrange booking of travel arrangements for patients and clients to ensure that they get to their required destination

Medical Receptionist - Kingsway Medical Practice

(2017-05 - 2019-11)

• Meeting and greeting customers, clients, patients and the general public on the main reception desk face to face
• Booking patients on the EMIS database system and checking for suitable appointments / cancelations
• Answering the phone, dealing with queries and resolving any issues that arise as well as networking with other internal departments
• Ensuring that patient / client records are updated with the relevant data / information
• General administrative duties to include photocopying, scanning of documents, managing the supplies of office equipment / materials
• Taking medication prescription requests form patients over the telephone and via the website
• Calming patients down who are frustrated or impatient when attending their schedule appointment

Customer Service Adviser - Manchester City Council

(1999-10 - 2011-12)

Housing Department

• First point of contact for customers / tenants and dealing with their enquires face to face, over the phone
• Ensuring that customers personal details are updated and recorded accurately on the in-house computer data system
• Dealing with difficult customers / tenants and trying to resolve their queries / issues with empathy and understanding
• Making appropriate referrals to internal departments in order for customers / tenants to get the required support or information they need
• Providing quality information, advice and guidance to all of the Manchester City Council Housing service users
• Working under pressure to meet contact centre call waiting demands / targets

Touch Typing - Sight and Sound Business College (1999 - 1999)

GCSE subjects grades C