Amanda Clymer

Experienced in handling customer queries with friendly and professional approach. Thrive in fast-paced environments, ensuring customer satisfaction through clear communication and problem-solving. Excel in building rapport and resolving issues efficiently.

Customer Service

Representative with strong ability to resolve customer issues and provide exceptional support. Consistently delivers positive interactions, contributing to customer loyalty. Strong communication skills coupled with empathetic approach, fostering trust and satisfaction. Proven ability to work collaboratively within teams, enhancing service delivery and operational efficiency.

Customer Service Representative - WG office supplies - Crayford, Kent

(2022-06)

• Worked closely with sales team to understand product availability.
• Liaised with supply chain department for smooth flow of goods.
• Recorded customers' orders for efficient processing.
• Reviewed pending orders daily, ensuring timely completion and dispatch of products.
• Managed customers' complaints, resulting in improved relationship with clients.
• Collaborated with logistics team for prompt delivery of products to customers.
• Entered order data onto computer system accurately.
• Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
• Resolved customer requests independently using strong judgement and initiative.
• Delivered outstanding customer service to achieve high satisfaction levels.
• Quoted customers with accurate prices and timescales for collection or delivery.

Customer Service Representative - Office team - Greenwich, London

(1996-08 - 2022-06)

• Addressed customer service enquires quickly and accurately.
• Assisted customers with product-related questions, feedback and complaints.
• Maximised customer satisfaction by resolving service issues promptly.
• Handled high-volume telephone calls to address and resolve customer queries.
• Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
• Listened to individual complaints with open mind and asked detailed questions to understand issues.
• Built rapport with customers through courteous and professional communications.
• Processed refunds, exchanges and service requests for customers.
• Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
• Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
• Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
• Monitored email to promptly collect and respond to complaints.
• Responded to live chat rooms to answer and resolve customer queries, elevating customer satisfaction with immediate support.
• Processed and issued product orders and service upgrades for customers.
• Developed customer service guidelines and procedures, standardising response times and quality of service across the team.
• Referred customers to team leaders and expert advisers for complex inquiries.
• Streamlined communication channels between departments, ensuring timely resolution of customer issues.