Amanda Drury

Dedicated QA Analyst and Senior Claims Handler with a proven record of optimising workflows, reducing claim lifecycles, and ensuring strict regulatory compliance. Expert in risk mitigation and root cause analysis, I excel at mentoring teams to deliver high-quality settlements while driving operational efficiency.

Senior claims Handler - Fogg Travel Insurance Services - Mansfield

(1992-08 - 2017-04)

• Managed complex insurance claims while ensuring strict policy adherence.
• Mentored junior staff on policy interpretation and effective settlement.
• Reduced claim lifecycles by streamlining internal assessment procedures.
• Negotiated final settlement amounts to maximise company cost efficiency.

Claims Admin Manager - Fogg travel Insurance services - Mansfield

(2017-04 - 2020-03)

• Oversee complex claims workflows to ensure optimal service delivery rates.
• Manage high value policy adjustments whilst maintaining strict compliance.

Claims Admin Manager - Insurance Administration Services - Mansfield

(2020-03 - 2024-04)

• Oversaw daily claim processing to ensure strict adherence to UK policies.
• Led a dedicated team of claims handlers to improve service quality levels.
• Managed complex insurance claim workflows to boost total team throughput.
• Optimised digital filing systems to reduce overall record retrieval times.

Senior claims Handler - ERGO IAS - Mansfield

(2024-04)

• Manage complex insurance claims ensuring timely settlement within budget.
• Lead technical audits to maintain high compliance standards and accuracy.
• Mentor junior staff members to improve overall team performance standards.
• Develop robust settlement strategies to minimise potential claim leakage.

QA Analyst - ERGOIAS - Mansfield

(2024-04)

• Execute quality checks on travel claims checking for leakage and underpayments
• Report findings to management
• Provide feedback to claims handlers

O-Level & CSE - Maths, English, Biology, History, Art and French - Sherwood Hall Upper School (1979-09 - 1984-06)