Amber Moore

A friendly and reliable professional with experience in both retail and hospitality environments. Skilled in delivering excellent customer service, handling transactions and working efficiently in fast paced settings. Confident in communicating with a wide range of customers, resolving issues quickly, and contributing to a positive team atmosphere. Adaptable and hardworking, with a strong focus on creating a welcoming and enjoyable customer experience.

sales assistant - Matalan

(2023-07 - 2025)

• Supported click and collect services and handling customers’ orders and returns.
• Delivered high standards of customer service on the shop floor, assisting customers with purchases
• Maintained store presentation through effective stock replenishment and recovery with a clean and organised environment.
• Worked collaboratively with the team during busy periods to ensure smooth store operations.

Housekeeping Assistant - Royal Air Force Club

(2022-09 - 2023-01)

• Excellent attention to detail with high cleaning standards
• Skilled in safe use of cleaning chemicals and equipment.
• Cleaning and sanitizing rooms, bed making and linen changes. Restocking supplies, dusting and sweeping.
• Health & Safety checks
• Reporting any unsafe electricals or damages in the room to the maintenance team.

Food & Beverage assistant - Residents Inn

(2019-10 - 2022-08)

• Skilled in basic food preparation and assisting with meal service.
• Knowledge of kitchen equipment and safe food handling practices.
• Excellent customer service and communication.
• Replenishing the stock for the breakfast as needed
• Knowledge of food hygiene and safety standards.
• Strong teamwork and multitasking abilities.

Team Leader - Clinton Cards

(2017-09 - 2019-10)

• Driving customer sales and maintaining the shop floor quality
• Team leadership and staff supervision, whilst delegating tasks effectively.
• Customer service excellence and handling complaints professionally.
• Meeting sales or service targets.
• Experienced in cashing up tills and reconciling daily transactions. Trusted with secure cash handling and end of day reporting.

Sales Assistant - Clinton Cards

(2014-09 - 2017-01)

• Strong Customer service and communication skills.
• Proven ability to meet sales targets and upsell products.
• Experience in cash, card and handling transactions.
• Skilled in stock replenishment and visual merchandising.
• Reliable team player with a positive and proactive attitude.
• Assisting customers with product selection.

Nursery Assistant - Premier Lodge Nursery

(2012-02 - 2014-05)

• Supported the care and development of children in and nurturing environment.
• Assisted with planning and delivering age-appropriate activities.
• Ensured compliance with safeguarding and health and safety regulations.
• Building positive relationships with families.
• Assisting with feeding, dressing and hygiene.
• Supporting children’s routines meals, naps.

Childcare - Bexley College (2007 - 2011)

GCSEs - English , Maths & Science - Welling School (2002 - 2007)