Amena Adrwish

I am an immaculately presented, assertive and polite individual with a comprehensive amount of experience as a sales assistant, working in sales representing the company firsthand. I possess the ability to meet and surpass sales targets with drive, determination, and ambition. I believe every customer is treated as an individual and I have a track record of impressing customers with my friendly and positive attitude.

I also possess office assistant, secretary and admin experience. I am an articulate and quick-thinking young person who has a natural pare for being able to communicate and build relationships with potential clients. Not only am I creative, but also innovative and willing to contribute ideas and professional opinion to any project.

I am presently looking for a suitable position within an inspiring & ambitious company.

Front of House — Italian Fine Dining Restaurant at Locanta Italian restaurant Birmingham (2025-08 – 2025-09)

Delivered an elevated guest experience in a high-end Italian dining environment. Responsible for welcoming guests, presenting menus, taking detailed orders, and serving food and beverages with precision and attention to detail. Ensured each table was perfectly reset between courses, maintaining five-star service standards. Acted as a key liaison between the kitchen and front-of-house teams to guarantee seamless communication, timely service, and an exceptional dining experience for every guest.

Administrator at Care Never Sleeps birmingham ltd (2025-02 – 2025-07)

• Managed day-to-day running of the service to ensure all administrative tasks were completed accurately and on time.
• Maintained up-to-date service user files, ensuring all paperwork, care plans, and relevant documentation met compliance requirements.
• Conducted medication checks and ensured records were accurate, safe, and properly logged.
• Created training materials and onboarding resources for new staff, ensuring they were properly equipped to work safely and confidently with service users.
• Assisted in general office administration, communication, and coordination between staff members to support the overall functioning of the service.

Beauty Advisor at Space NK Knightsbridge (2024-10-01 – 2025-01-01)

In this role, I catered to a high-profile and international clientele, ensuring they received a personalised, luxury in-store experience. I provided tailored recommendations across makeup, skincare, and fragrance based on each client's specific needs and preferences. My responsibilities included anticipating client requirements, offering expert product suggestions, and ensuring every visit was seamless, welcoming, and aligned with Space NK's premium service standards.

Call Agent at Census Call Agent HRGO Recruitment (2021-03-01 – 2021-05-28)

• Answer incoming calls and respond to customer's emails
• Manage and resolve customer queries
• Identify issues and escalate as required to Supervisors
• Research unknown information requested by Field Staff using available resources
• Document all call information accurately in ticketing system
• Follow up customer calls where necessary
• Complete call logs and reports

Sales Assistant at Artisan People (2019-11-15 – 2019-07)

Working in luxury department stores across Birmingham, including Harvey Nichols, John Lewis and Debenhams. I have gained many customer service skills and product knowledge as I work for an agency, resulting in me working in various locations and brands. Staying up to date with the new products and offers to maintain a high level of customer service

Sales Assistant at Tastes the Best Bullring (2018-04 – 2018-08)

• Working in the heart of Birmingham a very busy shopping centre, enabled me to work very fast while still maintaining a high level of quality of service.
• Developing a rapport with customers and colleagues.
• Following a high level of hygiene and food safety guidance.
• Preparing orders, payments cash handling/ Tills also achieving extra sale targets
• Cleaning/tidying around the premises.
• Met an immense number of individuals all speaking different languages and managed to provide what was needed and build confidence with customers.
• Entrusted by store manager to complete set tasks and aid new colleagues

BA with Honour in ART & Design – Coventry University (2017 – 2021)

AS LEVEL in Fine Art – Joseph Chamberlain college (2014 – 2017)

AS LEVEL in Fashion & Textiles – Joseph Chamberlain college (2014 – 2017)

BTEC Level 3 Extended National Diploma in Fine Art & Design – Joseph Chamberlain college (2014 – 2017)

GCSE in Multiple – AB Independent Girl School (2009 – 2014)