Amisha Neeley

Dynamic customer service professional with a proven track record at Blue Ant Media Cottage Life, excelling in high-pressure environment, Skilled in active listening and adept at resolving customer complaints, fostering loyalty and repeat business. Proficient in data entry and Microsoft Outlook, ensuring efficient operations and enhanced customer satisfaction.

Customer Service Representative (Seasonal) at Blue Ant Media Cottage Life (2021-11 – 2026-03)

• Managed high-stress situations effectively, maintaining professionalism under pressure while maintaining line ups for assistance.
• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Developed and maintained working knowledge of internal policies, procedures, and service to appropriately address customer issues.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Rotate amongst various positions around the floor including greeter, ticket collector and games assistant.
• Helping with building and tearing down the show floor.

Law Clerk Dimpoma in Law – Durham College (2025-09) - PRESENT

High School Diploma – St. Francis Xavier Catholic Secondary School (2018-09 – 2022-06)