Amiyah Sinclair-Harvey

Dedicated and personable Hotel Receptionist with 4+ years of progressive hospitality experience across front desk, food & beverage, and housekeeping operations in London. Currently delivering exceptional guest experiences at The Hoxton Shoreditch, and recognised with an LQA Star Employee Award for outstanding service. Proactive, well-organised, and passionate about creating memorable stays for every guest.

Hotel Front Desk Receptionist at The Hoxton Shoreditch (2023-05 – 2026)

• Deliver warm, professional check-in/check-out experiences in line with The Hoxton's distinctive guest-first ethos
• Handle reservations, amendments and special requests using property management systems
• Respond to guest enquiries covering hotel services, local dining, entertainment and transport options
• Process payments, post room and service charges, and maintain accurate billing records
• Liaise with housekeeping and maintenance to ensure rooms consistently meet guest expectations
• Manage telephone switchboard and all incoming communications efficiently

Hotel Receptionist at Flaviana Esposita (2021-07 – 2022-12)

• Managed all guest bookings and check-ins to consistently high satisfaction standards, achieving 5-star reviews
• Used Brilliant and Acma PMS to process reservations, payments and guest accounts accurately
• Actioned special requests and coordinated housekeeping for arrivals, elevating the overall guest experience
• Created newsletters, brochures and social media content to promote hotel services
• Reconciled floats, administered petty cash, organised airport transfers and upsold dining experiences

Housekeeping Supervisor at Denise (2021-02 – 2021-07)

• Supervised and coached a housekeeping team, preparing rotas and improving room turnover workflow
• Maintained the highest cleanliness standards across all areas, managing COSHH-compliant supplies
• Actioned guest feedback to improve satisfaction ratings; collaborated closely with front desk staff
• Completed shift reports for seamless Back of House handovers and evaluated team performance

Waitress at Alexander Restaurant (2023-01 – 2023-04)

• Delivered fast, friendly service during peak periods; managed JustEat and Uber Eats orders
• Greeted and seated guests, coordinated with kitchen teams and upheld food safety standards throughout

NVQ Level 3 in Art & Design – Westminster Kingsway College (2019 – 2020)

GCSEs in Maths, English, Science, Sociology – Highams Park Secondary School (2014 – 2019)