Rohmesa Naaz

Hotel Receptionist | Front of House | Guest Services

Talent

Oldham, OL9 7RFMember since August 18, 2026

Customer service and complaint resolutionWelcoming customers and face-to-face supportTelephone and email enquiriesReception and front-desk supportAppointment and diary managementAccurate data entry and record managementProfessional communication and problem solvingMicrosoft WordConfidential information handlingTeamworkOrganisationIndependent working

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Customer service and complaint resolutionWelcoming customers and face-to-face supportTelephone and email enquiriesReception and front-desk supportAppointment and diary management

About

Professional and approachable customer service and administration professional with over eight years of experience across healthcare, retail and office environments. Experienced in welcoming and supporting customers face-to-face, handling telephone and email enquiries, managing appointments, maintaining accurate confidential records and providing organised administrative support. Brings strong communication, organisation and customer-service skills that transfer well to hotel reception and front-of-house environments.

Following a career break to care for my children, now seeking a part-time hotel receptionist, front-of-house or guest services role of approximately 16 hours per week.

Experience

Medical Secretary - Manchester Royal Eye Hospital

(2022-02 - 2024-12)

Managed patient appointments and clinical correspondence in a busy professional environment.
Answered telephone enquiries, accurately recorded messages and communicated information clearly.
Updated confidential patient records using NHS systems, demonstrating accuracy and discretion.
Worked closely with clinicians to support efficient and well-organised patient care.

Customer Service Administrator - Hermes

(2021-10 - 2022-02)

Responded to customer enquiries by email regarding deliveries, returns and damaged parcels.
Tracked consignments and provided clear updates to major retail clients.
Handled customer issues professionally and helped resolve queries efficiently.

Administrative Assistant - Visualizit - Oldham

(2019-11 - 2021-11)

Provided reception support, greeted customers and answered telephone calls professionally.
Completed filing, printing, scanning and data-entry tasks accurately.
Supported day-to-day office administration and helped maintain an organised customer-facing environment.

Retail & Customer Service Assistant - H&M, Sainsbury's and Givenchy

(2016 - 2019)

Delivered customer service in busy retail environments and responded to customer enquiries.
Handled tills and supported merchandising activities.
Worked effectively in fast-paced environments while maintaining a professional and helpful approach.