Amy Bell

A recent graduate from University of Glasgow with 2:1 Scots Law & Public Policy, recently returned from living in Melbourne. I am experienced in administration and have over five years in customer facing roles. I am enthusiastic about starting a new role and keen to learn.

Her Bar, HQ Group (Melbourne, Australia) – Section Waiter 

Nov 2023 – May 2024

• Responsible for managing section of the restaurant, ensuring smooth service, and providing excellent customer service.
• Working in a fast-paced and demanding environment, responsible for turning over tables and ensuring service runs in a structured and organised manner. 

Millen Solicitors- (Glasgow City) Assistant Legal Secretary

June 2021 - January 2022 

• Carried out general administrative duties, including managing correspondence via telephone and email, scheduling appointments and diary management. 
• Gained experience in the use of legal software and file management including opening and filing correspondence, with enhanced proficiency in audio typing including drafting statements and court documents.
• Acted as the point of contact for stakeholders consistently maintaining awareness of potential confidentiality issues.
• Provided reception service and managed individuals facing difficult circumstances in an empathetic and professional manner.
• Further developed IT skills and confident in the use of Microsoft Office and cloud-based systems.

Oct 2018- Nov 2023

• Employed in a busy restaurant and bar since 2018, in this time progressed to supervisor. Developed significant leadership, with responsibilities including preparing front-of-house team members for service and effectively resolving any arising issues. Cultivated strong teamwork abilities and thrived in a fast-paced environment.
• Confident in my ability to communicate with diverse audiences effectively handing conflicts that arose during service in a confident and professional manner. 
• Provided excellent customer service in all aspects of this role including the organization and management of events.

The University of Glasgow (2023):

2:1 Bachelor of Laws (LL.B) in Law and Public Policy

• Achieved excellent grades in all core subjects and developed a comprehensive skill set and in-depth knowledge of the Scottish legal system.
• Consistently delivered high-quality work, demonstrating exceptional time-management and accountability during demanding periods.
• Developed excellent written and verbal communication skills, achieving an A1 on my final year dissertation which focused on Disability Rights in the Scottish education system.