Amy Mckenzie

Customer-focused automotive sales professional with experience across product expertise, vehicle sales, Motability, customer handovers and insurance. Skilled at building rapport, identifying customer needs and delivering an outstanding customer experience. Experienced in explaining vehicle technology, demonstrating features, qualifying customers and working towards sales and customer satisfaction targets in fast-paced environments.

Product Consultant at Arnold Clark (2024-01 – Present)

• Sell used vehicles by understanding customer requirements, carrying out vehicle presentations and test drives
• Arrange finance options, managing the sales process from enquiry through to handover
• Achieve sales targets and deliver excellent customer service

Product Genius at Arnold Clark (2022-11 – 2024-01)

• Provided expert product knowledge across the vehicle range
• Delivered engaging vehicle demonstrations and explained technology and features
• Supported the sales team and assisted customers throughout their buying journey
• Ensured exceptional handover experiences

Handover & Motability Specialist at Cars2 Nissan (2022-02 – 2022-11)

• Managed vehicle handovers
• Specialised in the Motability Scheme
• Completed documentation accurately and qualified customers
• Delivered excellent customer service and used systems including CitNOW

Motor Sales & Retention Consultant at Direct Line Group (2020-01 – 2021-09)

• Handled motor insurance sales and renewals
• Worked across multiple systems
• Resolved customer enquiries and consistently delivered excellent service while meeting business objectives

Floor Associate / Bar Team Leader at JD Wetherspoon (2016-07 – 2020-06)

• Delivered excellent customer service
• Supervised and trained staff
• Maintained stock control and cash handling procedures
• Supported day-to-day operations

Bar Team Leader at McCafferty's Bar (2021-10 – Present)

• Supervised staff
• Maintained high customer service standards
• Supported busy hospitality operations

GCSEs in Maths and English – Shelley College (2016)

Level 2 in Beauty Therapy – Kirklees College (2017)

Level 2 in Hair & Media Makeup – Kirklees College (2018)

Level 3 in Makeup Artistry – Kirklees College (2019)