Ana Borgia

I am a graduated Performing Arts student from the University of Sunderland who is currently looking for a new career opportunity. I like to think of myself as a highly motivated, creative individual, who has vast experience in many different roles. I also have a huge interest in content creation.

I like to integrate my passion for dance into this with most content being performance related. Although this is something I could see my future self doing for a career, I currently work for a successful hospitality agency. This is something I enjoy as great customer service is something that is really important to me.

Tik Tok Live Host and Content Creator at Zooki (2023-07 – Present)

Creating and delivering content for Zooki's Tik Tok platform as a live host and content creator

• Regularly hosting Tik Tok Lives, interacting with the viewers in an engaging manner.
• Introducing Zooki products and new campaigns, making sure to promote the brand in a positive way.
• Motivating the audience to purchase the products by speaking in lively way and being responsive to relevant comments.
• Always meeting and exceeding sales targets.
• Working with the team by being supportive and being supported when needed.
• Creating content for Zooki's Tik Tok page to increase the engagement and flow on the profile.
• Working with editing apps like Cap Cut and Lightroom.

Sales Representative - O2 / Tech Support Advisor - BT at Concentrix (2022-08 – 2023-08)

Sales and technical support role for O2 and BT customers

• Regularly meeting and exceeding monthly sales targets.
• Proactively interacting with customers to recommend products that best suit their tastes, interests, and needs.
• Using upselling techniques to increase sales revenue.
• Using outstanding verbal communication skills to enable me to provide excellent customer satisfaction.
• Diagnosing and solving tech issues.
• Using a high level of organizational skills to plan call backs and meetings.
• Show a high level of empathy when dealing with customer complaints.

Food and Beverage Assistant at Adkins and Cheurfi (Kielder Waterside) (2021-06 – 2022-08)

Food and beverage service role with management and compliance responsibilities

• Providing excellent written and verbal communication skills to manage bookings and handle phone calls effectively.
• Regularly training new staff and giving feedback for them to improve upon.
• Ensuring compliance with licensing, hygiene, health and safety guidelines.
• Regularly deputising for Food and Beverage managers when they have other duties to attend to.
• Regularly dealing with customer complaints to ensure the issue gets resolved in a fair and timely manner.
• Working towards financial targets and making sure 70% gp is met on every sale.

Prozis Brand Ambassador at Prozis (2022-04 – 2023-08)

Brand ambassador role focused on customer experience, marketing events, and social media strategy

• Delivering an amazing customer experience to the company's clients, building relationships and promoting the companies products and services.
• Planning and launching marketing events including product giveaways to boost sales.
• Devising and executing effective social media marketing strategies which results in increased engagement.
• Working towards and achieving regular monthly sales targets.
• Increasing prozis social following bolstered engagement, video content, reels and interactive stories.

Senior Contact Tracer at Sitel (Covid-19 Track and Trace campaign) (2020-05 – 2021-04)

Senior contact tracer role providing support and guidance to Covid-19 positive individuals

• Making calls to individuals that have tested positive for Covid 19 and providing them with support and guidance.
• Attending regular training courses and meetings.
• Handling emails effectively through Microsoft office.
• Providing a friendly and supportive service to ensure a high level of customer satisfaction.
• Regularly having difficult conversations with customers on a daily basis and showing empathy with my response.
• Experienced in the use of data protection when handling personal information.
• Using organizational skills to effectively manage workload when working remotely.

BA (HONS) in Performing Arts – University of Sunderland (2016 – 2021)

Scientific-Humanistic Course in Visual Arts – Pinhal Novo Secondary School with 3rd Cycle (2008 – 2015)