Anam Khan

An experienced Administrator and Customer Service Professional with over 5 years' experience in administration, reception and customer service. Strong data entry, organisational and communication skills, with a professional telephone manner and experience handling client enquiries, maintaining accurate records and providing comprehensive administrative support. Highly proficient in Microsoft Office, including Word, Excel, Outlook and Power Point.

Currently seeking a part-time administrative role where I can utilise extensive administration and customer service experience, strong organisational skills and professional approach to provide efficient support and contribute positively to the organisation's success.

Administrative Support - PDACE Administrative Work Placement - Functional Skills Education Centre

(2024-02 - 2024-11)

Provided proactive administrative support to the teaching and office staff, contributing to the smooth day-to-day running of the centre.

• Answered and redirected telephone calls, responded to emails and handled general enquiries professionally.
• Created educational materials, marketing content and internal documents using Microsoft Word and PowerPoint.
• Maintained and updated student databases supported research tasks and ensured accurate record keeping.
• Liaised with students and external contacts via email and over the telephone, demonstrating professionalism, discretion and effective communication.

Administrator - Rolladome All Skate

(2017-07 - 2022-03)

Provided front desk and administrative support, welcoming customers professionally and responding to enquiries. Assisted with taking and recording minutes during meetings, ensuring key discussions, decisions and actions were accurately documented. Processed expenses and maintained accurate inventory and office records, ensuring information was kept up to date.

Followed GDPR and data protection procedures when handling confidential and personal information, ensuring sensitive records were kept secure and handled appropriately.

• Provided administrative support for event coordination and assisted Manager at different skating clubs and venues.
• Assisted with filing, scanning, photocopying, laminating posters and documents, printing and email correspondence, ensuring documents were accurate and well organised.
• Responsible for securely shredding confidential documents, including payroll details, tax forms, bank deposit information and photocopies of passports, driving licences and other identification documents, in accordance with confidentiality and data protection procedures.
• Supported staff with daily administrative tasks, contributing to an efficient and organised working environment.
• Handled telephone enquiries and communicated professionally with customers, visitors and colleagues.
• Supported skating sessions by signing children in, directing them to the skating rink and assisting with the smooth running of sessions.
• During COVID-19, followed health and safety procedures by taking children's temperatures, applying hand sanitiser and assisting children with protective equipment and helmets before skating sessions.

Customer Service Advisor - GLL Organisation

(2015-10 - 2017-06)

• Provided professional reception and customer service support in a busy leisure centre.
• Scheduled appointments, processed payments and assisted new members with the onboarding process.
• Conducted centre tours and responded to customer enquiries in a calm, helpful and professional manner.
• Maintained accurate customer records and supported front desk operations, particularly during busy periods.