Administrator at Best Practice People (2021-08 – 2022-08)
Main responsibilities
- Data entry
- Responding to calls and emails
- Ordering stationery and consumables
- Managing trainee files, including verification and corrections
- Preparing and sending trainee certificates
- Posting certificates to trainees' addresses
Administrator Assistant at Premier Inn London Gatwick Airport, North Terminal (2018-10 – 2020-07)
Main responsibilities: (being furlough for the last 3 months and after losing the job due to Covid)
- Data entry
- Answering calls, emails
- Checking and verifying all customers details and payments
- GDPR daily checks
- Creating and sending invoices to our 3rd parties and suppliers
- Ordering stationery and consumables
- Everyday banking and cash up
- Assisting with employee's personal files
- Working and managing employee's hours
- Assisting and managing on site finance audit
- Doing employees training whenever needed
Optical Assistant at Specsavers Opticians and Hearing Care Centre (2017-05 – 2018-09)
Main responsibilities
- Identify and address customer needs
- Schedule sight, contact lens, and hearing tests
- Respond to phone calls and emails
- Present offers and recommends suitable products
- Maintain strong product and treatment knowledge
- Guide customers to appropriate sections
- Process payments
- Copy and print documents and reports
- Complete daily departmental checklist
- Uphold departmental standards
- Monitor daily targets
- Advise on frame styling and fit
- Measure frames for proper prescription fit
- Attend training sessions and courses
Receptionist/Front of house Assistant at Hampton by Hilton London Gatwick Airport (2017-02 – 2017-05)
Main responsibilities
- Providing excellent customer services
- Dealing with special requests from our customers
- Answering and routing the phone calls to specific people
- Working with Microsoft Office (Outlook, Excel, Word)
- Preparing bills and taking payments
- Handling and counting the float
- Sending invoices back to the agent
- Check in and Check outs the guests
- Work with Park and Fly Packages
- Receiving parcels and posts
Receptionist/Administrator at DeVere Venues Hartsfield Manor Hotel (2016-03 – 2017-02)
Main responsibilities
- Providing good customer services
- Meeting and greeting the guests
- Dealing with special requests from our customers
- Dealing with bookings by phone and email
- Answering and routing the phone calls to specific people
- Working with Opera system
- Working with Microsoft Office (Outlook, Excel, Word)
- Preparing bills and taking payments
- Dealing with refunds
- Sending invoices back to the agent
- Doing everyday banking
- Filling in Folders
- Dealing with complaints and problems
- Helping my colleagues when needed (Exclusive use – wedding)
