Andreea Rotaru

Experienced and reliable professional with over 7 years experience in hospitality as a Shift Supervisor and additional administrative experience in Romania within a corporate environment. Hold a Level 3 Hospitality Supervisor qualification (Distinction), demonstrating strong leadership, operational management, and customer service skills. Confident in front desk operations, handling client enquiries, and working effectively in fast-paced environments.

Seeking a Receptionist position to bring strong organisational and communication skills to a customer-focused role.

Shift Supervisor - Miller and Carter Muswell Hill, Mitchell and Butler - Muswell Hill, London, UK

(2019-01)

• Supervised daily restaurant operations and front-of-house team
• Delivered excellent customer service in a fast-paced environment
• Managed reservations, guest enquiries, and seating arrangements
• Resolved customer complaints professionally and efficiently
• Trained, supported, and supervised staff members
• Coordinated service between kitchen and front-of-house
• Completed cashing up and end-of-shift reports

Administrator - SC Golden Grill SRL - Bacau, Romania

(2009-01 - 2017-11)

• Provided administrative support to management and office teams
• Managed emails, documentation, and internal communication
• Scheduled meetings and maintained calendars
• Performed data entry and prepared reports
• Assisted with client communication and enquiries
• Supported daily office operations

Level 3 Hospitality Supervisor - Hospitality - Lifetime, Mitchell and Butler, UK (2021)

Bachelor's degree - Sociology - University Alexandru Ioan Cuza, Iasi, Romania (2004 - 2008)