IT Service Desk Manager
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I love everything IT and the often-challenging situation it provides! I have a passion for Customer Service, improving relationships and finding improved ways of working.
Management style is Transparency, Open Door and Collaborative working to create a team environment built on trust and not being afraid to make suggestions for improvement.
Experience in client relationships and outsource management as single point of contact including Service Desk, Change and Incident Management including DR/BC processes.
Migrated to service management with responsibility for outsourced MSP and Service Desk covering multi site with inhouse 1st and 3rd line engineers. Managed on/off boarding processes and device imaging along with device stock control, purchasing and retirement. This also included greenfield build of ITAM to establish single point of truth, audit trails, problem analysis, EOL and budgeting.
Educated to GCSE or equivalent including Math and English.
ITIL Version 4 Foundation Certificate.
