Joao Miranda
Service Desk Analyst
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About
My name is Joao Miranda and I am currently 28 years old, born in Portugal and I have been in the UK for the past 11 years. I have a very shy and calm personality when in new environments but as I adapt, I tend to be more social with others as time goes past.
Experience
WORK EXPERIENCE
IT Service Desk Analyst – August 2022 – Current
Company Name – Savills
Location – Peterborough
Responsibilities
- Answering incoming help requests from end users via calls, emails and portal within a timely manner
- Document user information including name, department and nature of problem/issue
- Keep callers appraised of faults progress
- Closing queries to attempt avoiding escalation
- Identify and recognise appropriate software and hardware supported by Savills
- Communicate effectively and delegate tasks appropriately under pressure
Multilingual IT Service Desk – August 2021 – August 2022
Company Name - CDW
Location – Peterborough
Responsibilities
- Provide 1st line support to Portugal to the different stores across the country
- Use systems such as Touchpoint, TeamViewer remotely access the stores laptops to provide support and try and sort the posed queries/ difficulties they might face.
- Broaden and improve knowledge on other systems such as Xstore to help other lines such as France, Italy, Germany to sort out their potential problems.
Company Name - Amazon
Location – Peterborough
Responsibilities
- Scan incoming items to provide the correct item location.
- Organise and sortation of the items into the appropriate locations
- Preparation of the items so the delivery team can dispatch them
Customer Assistant – October 2019 - December 2019
Company Name - Tesco
Location – Colchester
Responsibilities
- Deliver good customer service
- Restocking shelves and maintain the different aisles tidy
- Aid customers finding their products
- Deal with the different types of customers and be sensible
Company Name - RSA
Location – Peterborough
Responsibilities
- Deliver good customer service
- Work individually and in teams in order to achieve the team targets
- Help customers with new and existing policy.
- Work in different systems for the different issues faced at work.
- Deal with the different types of customers and be sensible
Company Name – Thomas Cook
Location – Peterborough
Responsibilities
- Deliver good customer service.
- Be sensible dealing with customers.
- Problem solving with the different issues faced at work.
- Manage different systems in order to help customers abroad.
Company Name - IKEA
Location – Peterborough
Responsibilities
- Deliver good customer service
- Work individually and in teams
- Problem solving with the customers when they are facing any issues of any sorts
- Work with different systems to manage customer orders.
Education
BTEC 90 credit Diploma Business and Management, September 2013 – June 2015
Peterborough Regional College,
Peterborough
Final grade: DDM
BTEC Diploma in Business and Management, September 2012 – June 2013
Peterborough Regional College,
Peterborough
Final grade: Distinction
English Level 2
Skills course, February 2012 – August 2012
Peterborough Regional College,
Peterborough
English Level 1
Maths Level 1
PERSONAL INTERESTS
- Occasional reading, I am usually interested in fiction or action books.
- I do sports on my free time such as basketball, football and volley
- I am interested in all sorts of music don’t really have a preference on my favourite genre
- Being bilingual makes me eager to learn more languages, I can currently speak 2 languages fluently which are Portuguese and English, 1 advanced level which is Spanish, 1 basic level which is French, I am currently learning Italian and I will learn more languages on the future as it helps to make any job easier based on the diversification of the world.
