Current Service Desk Analyst
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Ambitious Graduate with a passion for IT aiming to specialize in cloud infrastructure and server administration as well as the security mechanisms involved. Professional email and telephone etiquette. Self-aware with the confidence to work independently or within a group.
I am a hard-working and self-motivated individual who is eager to develop knowledge in all aspects of IT, for instance through personal training in relevant IT/DevOps modules and by further expanding my command of Python. I am results oriented and aim to produce work of only exceptional standard within allotted time frames.
Service Desk Engineer Aug 2021 - curr.
Present Bridge Partners (Bespoke Managed Services Provider) Outline: Service desk engineer supporting end users and their infrastructure, as well as volunteering for additional responsibilities supporting the procurement officer.
• Customer Support (i.e. gathering initial information from the clients and their requirements and expectations).
• Troubleshooting and resolving hardware and software issues for Unix (Macs) Linux (experience with Fedora and Ubuntu) and Windows based devices.
• Solving wide variety of networking issues that arise within managed networks as well as for end user devices with the cloud and domain networks.
• Handling backups for clients and ensuring that they are conducted, and any problems are resolved.
• Assisting the procurement officer with liaising with clients regarding their needs and creating quotes for their requests, handling domain name renewals and SSL renewals and assisting in their deployment.
• Exposure to Azure and AWS solutions for a variety of circumstances, and experience using PowerShell to automate tasks
Program includes: o CompTIA A+ o CompTIA N10-007 Network + o CompTIA Security + o Microsoft MD100 Windows Client (W10) o Cisco CCNA o ITIL Foundation • Currently doing a handful of Udemy Courses: o Learn Devops: Docker, Kubernetes, Terraform and Azure DevOps (by in28Minutes):
