Duty Manager at The Southern Co-operative (2024-08 – Present)
Facilitate training for a new and developing team of Duty Managers in store operations and manage daily store operations including stock management and customer service standards.
- Facilitate training for a new and developing team of Duty Managers in store operations
- Directed daily store operations, including stock management and customer service standards
- Led a team of 11 Customer Service Assistants, ensuring professionalism and brand adherence
- Optimised inventory levels to support operational continuity and efficiency
- Implemented promotional initiatives, boosting footfall during off-peak hours
- Stored cash floats and delivered secure banking procedures
- Facilitated training and CPD opportunities to enhance staff skills and performance
- Conducted regular performance assessments, identifying areas for employee improvement
- Oversaw recruitment processes to build a skilled workforce focused on service excellence
- Led by example, embodying positive work ethic and motivating staff for peak performance
- Maintained cleanliness standards, resulting in consistently positive customer feedback
Temporary Store Manager at The Southern Co-operative (2023-08 – 2024-08)
Managed staff rosters and store operations for a team of 3 Duty Managers and 9 Customer Service Assistants, streamlining operations to maximise efficiency and increase sales.
- Managed staff rosters, ensuring adequate coverage during peak times
- Accountable for wellbeing, duties and care of a team comprising of 3 Duty Managers and 9 Customer Service Assistants
- Streamlined operations to maximise efficiency, increase sales and minimise waste
- Led training sessions for new employees, equipping them with necessary skills and knowledge
- Resolved customer complaints effectively, protecting the store's image and consumer relationships
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement
- Coached underperforming employees improving their job performance significantly
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution
- Developed a team-oriented environment by implementing effective leadership strategies
- Upheld health and safety regulations within the premises to ensure a safe shopping environment
- Implemented promotional displays to increase product visibility and sales
- Oversaw business staffing and training, building successful, customer-focused team
Duty Manager at The Southern Co-operative (2017-04 – 2023-08)
Oversaw daily store operations, managed team of 9 Customer Service Assistants, and implemented strategies for increased sales and efficiency.
- Ensured daily operations ran smoothly by overseeing staff and delegating tasks effectively
- Led team of 9 Customer Service Assistants, inspiring professionalism and adherence to brand standards
- Implemented strategies for increased footfall through promotional initiatives
- Achieved consistent sales targets by fostering teamwork and motivation
- Maintained financial integrity through accurate cash transaction handling
- Promoted a safe working environment by strictly enforcing health and safety policies
- Conducted staff evaluations to support continuous improvement and development
- Optimised inventory management processes, minimising loss of sales through effective backstock and delivery handling
Customer Service Assistant at The Southern Co-operative (2014-08 – 2017-08)
Delivered high levels of customer service, trained new staff on cash register functions, and maintained organized stock shelves.
- Consistently delivered high levels of customer service, promoting loyalty and repeat visits
- Trained new staff on cash register functions, ensuring correct transaction processing
- Accurately managed cash transactions, preserving the integrity of financial records
- Adapted quickly to product range changes, ensuring continuous service efficiency
- Maintained organised stock shelves for improved shop floor presentation
- Effectively resolved complex customer issues through excellent problem-solving skills
- Explained promotions clearly to customers, enhancing their shopping experience
- Cultivated friendly rapport with customers, reinforcing professional communication standards
Sales Assistant at Vapetime UK LTD (2014-02 – 2014-09)
Managed market stall operations with extensive knowledge of vape products, conducted inventory checks, and handled customer queries.
- Managed operations of market stall in town centre, utilising extensive knowledge of stock including vape kits and liquids
- Conducted daily inventory checks to maintain accurate stock levels
- Handled customer queries and complaints efficiently, enhancing overall service quality
- Maintained knowledge of current sales promotions helping customers make informed buying decisions
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each day
- Learnt about new products quickly, providing comprehensive guidance to customers
Temporary Contracted Assistant Landscaper at The Landscape Group / Winchester City Council (2013-05 – 2013-11)
Maintained landscapes throughout Winchester District through hedge and grass cutting, restoration of hedgerows, and clearing of public areas.
- Maintained landscapes throughout Winchester District, enhancing visual appeal
- Executed hedge and grass cutting based on location requirements
- Restored dilapidated or overgrown hedgerows to optimal conditions
- Cleared rubbish from public areas, improving cleanliness
- Removed roadside debris and fallen leaves to ensure safety
