Andy Smith

Seasoned professional with focus on managing daily operations and enhancing customer satisfaction. Capable of streamlining processes, leading teams, and ensuring high standards of service. Skilled in conflict resolution and inventory management, ensuring smooth and efficient operations.

Duty Manager at The Southern Co-operative (2024-08 – Present)

Facilitate training for a new and developing team of Duty Managers in store operations and manage daily store operations including stock management and customer service standards.

• Facilitate training for a new and developing team of Duty Managers in store operations
• Directed daily store operations, including stock management and customer service standards
• Led a team of 11 Customer Service Assistants, ensuring professionalism and brand adherence
• Optimised inventory levels to support operational continuity and efficiency
• Implemented promotional initiatives, boosting footfall during off-peak hours
• Stored cash floats and delivered secure banking procedures
• Facilitated training and CPD opportunities to enhance staff skills and performance
• Conducted regular performance assessments, identifying areas for employee improvement
• Oversaw recruitment processes to build a skilled workforce focused on service excellence
• Led by example, embodying positive work ethic and motivating staff for peak performance
• Maintained cleanliness standards, resulting in consistently positive customer feedback

Temporary Store Manager at The Southern Co-operative (2023-08 – 2024-08)

Managed staff rosters and store operations for a team of 3 Duty Managers and 9 Customer Service Assistants, streamlining operations to maximise efficiency and increase sales.

• Managed staff rosters, ensuring adequate coverage during peak times
• Accountable for wellbeing, duties and care of a team comprising of 3 Duty Managers and 9 Customer Service Assistants
• Streamlined operations to maximise efficiency, increase sales and minimise waste
• Led training sessions for new employees, equipping them with necessary skills and knowledge
• Resolved customer complaints effectively, protecting the store's image and consumer relationships
• Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service
• Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement
• Coached underperforming employees improving their job performance significantly
• Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution
• Developed a team-oriented environment by implementing effective leadership strategies
• Upheld health and safety regulations within the premises to ensure a safe shopping environment
• Implemented promotional displays to increase product visibility and sales
• Oversaw business staffing and training, building successful, customer-focused team

Duty Manager at The Southern Co-operative (2017-04 – 2023-08)

Oversaw daily store operations, managed team of 9 Customer Service Assistants, and implemented strategies for increased sales and efficiency.

• Ensured daily operations ran smoothly by overseeing staff and delegating tasks effectively
• Led team of 9 Customer Service Assistants, inspiring professionalism and adherence to brand standards
• Implemented strategies for increased footfall through promotional initiatives
• Achieved consistent sales targets by fostering teamwork and motivation
• Maintained financial integrity through accurate cash transaction handling
• Promoted a safe working environment by strictly enforcing health and safety policies
• Conducted staff evaluations to support continuous improvement and development
• Optimised inventory management processes, minimising loss of sales through effective backstock and delivery handling

Customer Service Assistant at The Southern Co-operative (2014-08 – 2017-08)

Delivered high levels of customer service, trained new staff on cash register functions, and maintained organized stock shelves.

• Consistently delivered high levels of customer service, promoting loyalty and repeat visits
• Trained new staff on cash register functions, ensuring correct transaction processing
• Accurately managed cash transactions, preserving the integrity of financial records
• Adapted quickly to product range changes, ensuring continuous service efficiency
• Maintained organised stock shelves for improved shop floor presentation
• Effectively resolved complex customer issues through excellent problem-solving skills
• Explained promotions clearly to customers, enhancing their shopping experience
• Cultivated friendly rapport with customers, reinforcing professional communication standards

Sales Assistant at Vapetime UK LTD (2014-02 – 2014-09)

Managed market stall operations with extensive knowledge of vape products, conducted inventory checks, and handled customer queries.

• Managed operations of market stall in town centre, utilising extensive knowledge of stock including vape kits and liquids
• Conducted daily inventory checks to maintain accurate stock levels
• Handled customer queries and complaints efficiently, enhancing overall service quality
• Maintained knowledge of current sales promotions helping customers make informed buying decisions
• Handled high-pressure situations calmly, keeping store operation seamless during peak hours
• Handled cash transactions swiftly, ensuring accurate accounting at the end of each day
• Learnt about new products quickly, providing comprehensive guidance to customers

Temporary Contracted Assistant Landscaper at The Landscape Group / Winchester City Council (2013-05 – 2013-11)

Maintained landscapes throughout Winchester District through hedge and grass cutting, restoration of hedgerows, and clearing of public areas.

• Maintained landscapes throughout Winchester District, enhancing visual appeal
• Executed hedge and grass cutting based on location requirements
• Restored dilapidated or overgrown hedgerows to optimal conditions
• Cleared rubbish from public areas, improving cleanliness
• Removed roadside debris and fallen leaves to ensure safety

Retail Team Leader Level 3 in Retail Management – Fairport Training (2024-08 – 2025-07)

City & Guilds Level 1 in Customer Service and Employability – HIT TRAINING LTD SOUTH EAST HAMPSHIRE (2012-10 – 2013-01)

Certificate of Higher Education Level 1 Agriculture in Agriculture – SPARSHOLT COLLEGE (2011-08 – 2012-07)

Entry Level 1 Agriculture in Agriculture – SPARSHOLT COLLEGE (2010-09 – 2011-07)

Foundation Land-based Course in Land-based – SPARSHOLT COLLEGE (2009-09 – 2010-07)

GCSEs in General Education – The Westgate Secondary School (2009-09 – 2009-09)