Anita Ivey

I have 25 years of experience in customer service and administration. Friendly, team-oriented, and skilled in delivering high quality service in fast paced environments. Strong time management, flexibility, and ability to work under pressure to meet deadlines. Excellent communicator, adept at handling queries via phone and email. Hardworking, motivated, and adaptable to changing demands.

Waitrose | Administrator (Oct 2021-July 2024)

• Primary contact for drivers on up to 100 delivery routes, handling queries and issues.
• Facilitate and manage repair coordination with the maintenance team for vehicle breakdowns and defects, ensuring timely resolution.
• Monitor vehicle locations via GPS tracking systems and provide customers with accurate ETAs in real-time.
• Address and resolve customer inquiries, including processing refunds and handling payment-related issues.
• Identify and prevent fraudulent transactions, achieving savings of up to £1,500 weekly.
• Organise redelivery schedules, collaborating with debrief and compliance teams to optimise efficiency and minimise waste.
• Utilise Salesforce CRM to manage and streamline customer communication.
• Produce and analyse reports to support absence management and ensure operational continuity.

• Manage and respond to phone and email inquiries promptly and professionally
• Perform filing, data entry, and record management tasks to ensure efficient document organisation
• Sort, distribute, and track incoming mail and parcels
• Provide comprehensive administrative support to enhance office operations
• Retrieve and compile information from management systems as required
• Ensure the accuracy and integrity of records and computer files
• Oversee photocopying and manage office supplies to maintain operational efficiency
• Train staff and offer support to various departments as needed
• Process orders, manage refunds, and address customer complaints 
• Update and maintain timesheets

• Conflict Resolution. Equality, Diversity and Human rights.

  Extended

  Health, Safety and Welfare.

  Preventing

  Radicalisation.

  Safeguarding

  Adults and Children.

  Counter

  Fraud.

  Information

  Governance and Data Security- Espirita (March 2025)

• HR Assistant Training and Payroll Administrator Training – Lead Academy (Feb 2025)
• Digital Skills- Steps (Dec 2024)
• First Aid Certification – British Red Cross (June 2024)
• Intermediate Apprenticeship – Business & Administration (2014)
• IT (New CLAIT) and Fast Track Admin Office Skills (Parts 1 & 2): PASS – Enfield College (2007)