Anjali Jaitly

Dedicated and customer-focused Retail Sales Representative with over 20 years' experience in fashion retail. Proven ability to deliver exceptional customer service, build lasting customer relationships, achieve sales targets, and maintain high standards of visual merchandising. Experienced in stock control, inventory management, cash handling, and point-of-sale (POS) systems.

A reliable, adaptable, and enthusiastic team member who thrives in fast-paced retail environments and is committed to delivering an outstanding customer experience.

Sales Representative - Mongas Ltd

(2005-01)

• Deliver exceptional customer service by understanding customer needs and recommending suitable clothing and accessories.
• Build strong relationships with customers, encouraging repeat business and customer loyalty.
• Consistently achieve individual and store sales targets.
• Process cash, card, and contactless payments accurately using POS systems.
• Maintain attractive visual merchandising displays in line with company standards.
• Receive deliveries, replenish stock, and maintain accurate inventory levels.
• Assist with pricing, stock rotation, and seasonal product displays.
• Resolve customer enquiries and complaints professionally and efficiently.
• Support the induction and training of new team members.
• Work collaboratively with colleagues to ensure smooth day-to-day store operations.
• Over 20 years of continuous service with the same retailer, demonstrating commitment, reliability, and loyalty.
• Recognised for consistently delivering excellent customer service.
• Built strong relationships with regular customers, contributing to repeat business.
• Supported the achievement of store sales targets through excellent product knowledge and customer engagement.
• Earned a reputation as a dependable and trusted member of the retail team.

Diploma - Architecture Assistanceship - Women's Polytechnic, New Delhi, India (1994-01 - 1994-12)