Ankit Patel

A reliable, results-driven Retail Team Leader and Assistant Manager with over 15 years of experience driving operational excellence, team development, and customer satisfaction in fast-paced retail environments. Proven track record of managing store operations, optimizing inventory, resolving complex customer inquiries, and leading teams to meet key performance targets. Adept at maintaining high presentation standards and fostering an inclusive, high-performing workplace.

Team Leader at Tesco PLC Ltd. (2015-06 – Present)

• Support the Store/Team Manager with daily operations, managing floor staff and stepping into managerial duties during absences.
• Manage stock levels, audit inventory usage, compile sales data, and collaborate with upper management on ordering strategies.
• Monitor team performance, communicate daily goals, and identify training needs to ensure adherence to company regulations.
• Maintain high visual merchandising standards and physical workspace presentation across departments.
• Deliver exceptional customer service, handling complex customer inquiries and resolving disputes efficiently.

Assistant Manager at 99p Stores (Enfield) (2010-12 – 2015-06)

• Developed business strategies to drive customer traffic, expand the store's customer base, and optimize profitability.
• Oversee daily administrative duties, audit till balances, and enforce strict compliance with store policies and procedures.
• Upheld high standards of visual merchandising, store cleanliness, and overall floor condition.
• Analyzed sales trends and customer preferences to inform inventory decisions and stock presentation.

Checkout Assistant Supervisor at F&J Arpino Ltd. (2006-09 – 2010-12)

• Supervised checkout lanes, ensuring quick and accurate item scanning, packing, and payment processing.
• Enforced age-restriction policies for regulated products (e.g., alcohol) and ensured full regulatory compliance.
• Processed customer loyalty points, vouchers, and coupons while managing end-of-day till reconciliations.

Team Leader at Hi-Tech Exports Ltd. (2005-03 – 2006-06)

• Fostered an open, collaborative team environment focused on achieving operational goals.
• Set clear team targets, delegated tasks effectively, and monitored deadlines for team deliverables.
• Conducted skill assessments, provided coaching, and resolved workplace conflicts constructively.

Production Chemist at Asim Pharmachem Industries (2004-09 – 2005-03)

• Planned, coordinated, and executed laboratory tasks to meet production and quality control deadlines.
• Monitored analytical testing progress, recorded accurate experimental data, and reported results to senior supervisors.