Alya Sharara

Motivated and results-driven retail professional with extensive experience in sales, customer service, and operations management. Proven ability to foster a positive team environment, optimize sales performance, and exceed targets. Adept at coaching and developing staff, with a strong track record in e-commerce and brand marketing. Eager to leverage leadership skills to drive success for Mountain Warehouse.

Founder - Sharshanil Galore UK - London, UK

(2020-08)

Pioneered the establishment and operation of an e-commerce business across eBay and Etsy platforms.

• Managed all aspects of online retail, including product sourcing, listing, sales, and customer service.
• Spearheaded marketing initiatives to drive traffic and sales, optimising product visibility and customer engagement.

Marketing Manager - Instagram - London, UK

(2020-08)

Developed and executed comprehensive marketing strategies to enhance brand presence and user engagement on the Instagram platform.

• Orchestrated social media campaigns, content creation, and community management to foster a vibrant online community.
• Analyzed marketing campaign performance, identifying key trends and insights to inform future strategies and optimise ROI.

Seasonal Sales Assistant - Card Factory - London, UK

(2023-10 - 2023-12)

• Executed sales transactions and cashier duties with efficiency and accuracy.
• Maintained optimal stock levels through diligent replenishment procedures.
• Ensured store presentation standards were met by tidying and preparing the sales floor for daily operations.

Sales Assistant/Administrator - SJR - London, UK

(2022-06 - 2023-05)

• Provided exceptional customer service, assisting clients with product selection and inquiries.
• Managed administrative tasks to support sales operations and ensure smooth business processes.
• Handled point-of-sale transactions, including processing sales, returns, and exchanges accurately.

Style Advisor - Hobbs - London, UK

(2022-04 - 2022-06)

• Engaged with customers upon store entry, providing a welcoming and helpful first impression.
• Delivered expert style advice and personalized recommendations, assisting customers with outfit coordination and sizing, including footwear.
• Processed sales and returns efficiently at the point of sale, ensuring accuracy and customer satisfaction.

Academic Administrator/Student Services Officer - ABA - London, UK

(2021-09 - 2022-02)

• Facilitated student inductions, managed admissions processes, provided student support, and issued certificates.
• Addressed student queries via telephone, email, and one-to-one consultations, offering timely and effective solutions.
• Administered login credentials for college email and the Virtual Learning Environment (VLE), assisting with password resets to ensure continuous access.

Stock Control Assistant (Fixed Term Contract) - Phase Eight - London, UK

(2018-10 - 2020-08)

• Managed the seamless flow of stock from the warehouse to Head Office and orchestrated inter-store transfers.
• Oversaw inbound and outbound deliveries and collections between the warehouse and Head Office.
• Administered weekly sales of products for both staff and customers, ensuring accurate record-keeping.

Direct Shipments Customer Service Advisor (Fixed Term Contract) - Fred Perry - London, UK

(2017-08 - 2018-08)

• Controlled stock and processed/released orders for goods from international sites (China, Vietnam) and the UK.
• Managed customer accounts and proactively addressed outstanding tasks for each account to ensure client satisfaction.
• Executed sales, provided customer support, and managed stock allocation and collections while consistently meeting deadlines and Key Performance Indicators (KPIs).

Customer Relations Management Assistant (Temporary) - Overbury Plc - London, UK

(2017-04 - 2017-06)

• Updated CRM records with precise client, employee, address, and contact details.
• Managed marketing lists, processed seminar invitations, and tracked attendee registrations and cancellations.
• Maintained and updated FTSE 100 and FTSE 250 company information within the CRM, linking various sites to Head Office locations.

Receptionist/Administrator (Temporary) - Halcyon International School - London, UK

(2017-03 - 2017-03)

• Greeted visitors, managed incoming calls, and responded to parent emails regarding student absences, sickness, or appointment requests.
• Logged appointments into the online calendar, assigned relevant attendees, and sent confirmation emails upon visitor arrival.
• Received mail and deliveries, and contributed to student safety by ensuring students signed out for authorized lunch breaks.

Data Entry Clerk (Temporary) - Dawood and Tanner - London, UK

(2017-01 - 2017-02)

• Compiled detailed Excel spreadsheets containing required information for managerial approval.
• Submitted spreadsheets by set deadlines as instructed by management.
• Archived physical patient files and inputted associated data into relevant in-house spreadsheets.

Senior Administrative Executive - Havilah Prospects - London, UK

(2016-02 - 2016-10)

• Supervised and trained administrative team members in executing their daily duties.
• Served as Key Holder for the main London Office, responsible for opening and securing the premises after work hours.
• Performed reception duties, including greeting clients, customers, and staff.

Administrative Officer - Havilah Prospects - London, UK

(2015-06 - 2016-02)

• Acted as Key Holder for the main London Office, ensuring security and access control.
• Managed the enrolment process for new learners, facilitating a smooth onboarding experience.
• Cultivated and maintained client relationships, liaising effectively with partners, employers, and learners.

Diploma - Business Administration Level 3 - Havilah Prospects Limited (2015-07 - 2016-09)

Bachelor's - English and Comparative Literature - Goldsmiths University (2008-09 - 2012-05)

A Levels - English, History, Spanish - Stoke Newington Sixth Form (2006-09 - 2008-07)

GCSEs - Haggerston Girls School (2001-09 - 2006-07)