Assistant Manager - Concept Taverns - Bradford
(2023-10)
- Supported the General Manager in all daily operational tasks, ensuring smooth and efficient business operations.
- Maintained high levels of organisation and cleanliness across all areas, contributing to a welcoming and professional environment.
- Managed stock control and ordering processes, ensuring optimal inventory levels and cost-effectiveness.
- Handled bookings and EPOS systems, ensuring seamless customer service and accurate transaction processing.
- Led by example to ensure every guest received a warm and friendly welcome, enhancing the overall guest experience.
- Trained and encouraged the team in situational selling, promoting products tailored to meet the specific needs of guests.
- Demonstrated in-depth knowledge and passion for an extensive range of spirits and craft beers, guiding customers to the best selections.
- Committed to delivering and presenting food and drink products with excellence, maintaining high standards of quality.
- Provided direction, feedback, and coaching to team members during shifts, fostering a culture of continuous improvement and exceptional guest service.
- Successfully organised and executed private events, ensuring a memorable and seamless experience for guests.
Supervisor - fannys ale house - Saltaire
(2024-09 - 2025-03)
Responsibilities included supervision of the venue and staff in a busy traditional pub with a extensive selection of real ales and beers. Management of cellar and keeping and maturing of ale. Personable and friendly service to guests, with the knowledge and information given to customers.
Assistant Manager (Full Time) - The Boathouse Inn - Shipley
(2018-09 - 2023-10)
Perform bartender, barista, and server duties while supporting the day-to-day management of the pub.
- Lead and organise the team throughout each shift, delegating tasks to maximise efficiency and individual strengths.
- Open, operate, and close the bar, including cellar management, stock replenishment, and end-of-day stock counts.
- Serve real ales, wines, spirits, cocktails, coffee, and food across bar, restaurant, and private function settings.
- Prepare drinks for the restaurant, including operating a manual espresso machine.
- Manage bookings, handle customer enquiries, and resolve complaints to maintain excellent guest satisfaction.
- Build strong relationships with regular customers while providing knowledgeable recommendations on beers, ales, wines, and spirits.
- Collaborate closely with the kitchen team to deliver efficient service during busy periods.
- Support, train, and mentor new team members, maintaining high service standards.
- Contribute product feedback and upsell new drinks and promotions to enhance customer experience and increase sales.
Waiter/Server - OKA Primrose Hill - Primrose Hill, London
(2018-07 - 2018-08)
Performed waiting, telephone order and takewaway services for OKA pan-Asian restaurant in Primrose Hill, London.
- Checking and restocking drinks
- Taking, arranging and managing bookings in a busy restaurant
- Taking and managing delivery and takeaway orders in high volumes while in service on floor
- Opening and cleaning down restaurant floor waiter/server/bartender - Shikumen
(2017-05 - 2017-09)
- Working early morning shifts during breakfast hours, lunchtime, and dinner service for customers and hotel guests.
- Operating and maintaining a breakfast buffet, including setting up and cleaning down all equipment and food.
- Booking tables, taking orders in house and for takeaway and delivery and serving quality food.
- Managing and serving breakfast for room service at the hotel
Cameraman - Endgame Pictures
(2015-06 - 2015-06)
- Filming live gigs to broadcast on live television
- Sound check and editing
- Assistance with filming
- Operating specialist technical equipment
- Working within tight time-frames
Clerical assistant - HIVE
(2015-07 - 2015-07)
- Shadowing/ assisting with clerical marketing duties
- Filing, copying, telephone, fax and post duties
- Workshop event: event organisation/promotion/delivery
