Ann Hardie

I am a motivated and reliable professional with a strong background in customer-facing roles. I have a proven ability to work independently and as part of a team to ensure an organized and efficient environment. I’m eager to apply my strong communication and interpersonal skills to provide excellent customer service, contribute to a positive team atmosphere, and support sales goals.

Senior Care Advocate - Haven Court

(2023-12)

This role has allowed me to build my management experience in the day to day running of the setting. My role now includes the ordering, dispensing and administration of medication. I coordinate alongside multidisciplinary teams; including Consultants, GPs and family. This role also allows me to assist in day to day tasks in the care home including a full range of daily health care needs.

Bank support worker - Mental Health Concern

(2022-01 - 2023-12)

Assist with day to day tasks in the care home whilst accounting for the specific needs of each service user. Tasks included ensuring personal hygiene, preparation and assistance administering food and fluids and carrying out resident activities. Working 'bank' has offered me the ability to spend more time on my hobbies and helping my family with childcare.

Undergraduate Mental Health Nursing degree - Sunderland University

(2020-05 - 2022-01)

During my time at Sunderland University I was able to gain a better understanding of Mental health awareness across all areas of care.

Nurse Associate - Mental Health Concern

(2016-04 - 2020-05)

I was able to take on a more managerial approach working alongside the nurse in-charge. This role allowed me to enhance my people management and documentation skills. I was tasked with coordinating the shift to ensure full staffing cover in all areas and became the point of contact for all support workers in their daily needs.

The documentation included industry standard daily, weekly and monthly reports, and aiding in reviewing individual residents' care plans. This role required interfacing with multidisciplinary teams ranging from GP's, Occupational Therapists and Speech and Language Teams. One of the main tasks was liaising directly with residents' family members offering support, dealing with questions that they may have and ensuring they are engaged with the ongoing care of the resident.

Support Worker - Mental Health Concern

(2013-04 - 2016-04)

See 'Bank support worker' above

Domiciliary Care Worker - Comfort Call

(2011-03 - 2013-04)

Following my basic training, I started to work as a home carer. My duties are wide ranging from morning routines to evening and day. Each routine has its specifics such as securing the premises on a night call to assisting the service user from their beds (sometimes with the assistance of mobility aids) and helping with the selection of day wear on a morning call. The time that I spend with each service user can vary from small duration medication prompts to a longer duration social visit.

Hairdresser - Normannes Hair Dressers

(1990-12 - 2011-03)

I was a full time hairdresser, during my time owning my own business, I was in charge of working rotas, stock management, front desk customer service with money handling.

Maternity Leave

(1988-12 - 1990-12)

Hairdresser - Haircut 100

(1980-09 - 1988-12)

After completing my apprenticeship I worked to gain knowledge of the hair dressing industry.

Hairdressers apprentice - Ronalds

(1978-07 - 1980-09)

I was trained as a Hairdressers apprentice working with all the staff.

City & Guilds - Hairdressing - South Tyneside College, South Shields (1978-07 - 1980-09)

GCSE; ‘O’ Level - Chuter Ede, South Shields

Undergraduate degree - Mental Health Nursing (2020-05 - 2022-01)