Anna Farmer

I currently work as a supervisor and operations manager at New Look. In my role I oversee the day-to-day operations within the store as well as confidently leading and supporting a large team of 20 plus colleagues.

I pride myself on always delivering exceptional standards within whatever I do, and I'm always keen to learn new skills and put myself out of my comfort zone.

November 2021 to Present - New Look

Supervisor responsibilities: 

• Opening and Closing of the site - keyholder.
• Daily cash reconciliation activities - daily cashing up, final end of week cash up and safe count.
• Scheduling day to day tasks via daily deployment rotas.
• Analyzing daily, weekly and monthly reports, implementing numbers into effect via visual merchandising and utilizing this to promote growth within the store.
• Confidently sharing company updates, financial results, activity updates, and new objectives with team members and management via daily team talks.
• Assisting in any customer related issues, such as refund disputes, customer complaints.
• Health & Safety, filling out weekly and monthly compliance and audits. 
• Handling P.O.S, implementing correct placement onto the shop floor and window displays
• Making sure deliveries are correctly processed and correctly allocating stock, whilst arranging new lines and merchandise according to popularity and other criteria.
• Overseeing shrinkage such as monitoring the shop floor for known theft.
• Communicating via radios both internally and externally.
• Attending weekly and monthly conference calls - in person and via teams.
• Providing territory support to other stores by covering multiple sites as a lone supervisor for the day.
• Overseeing standard compliance and regulation.

October 2019 to April 2022 - New Look

Sales Advisor responsibilities:

• Till operation, serving on tills, issuing refunds 
• Ensuring KPI’s are met by capturing customer details for online communications and orders.
• Having an extensive knowledge of stock.
• Upholding fitting room standards.
• Handling communication between other stores, customer services and the customers themselves, via telephone, email etc
• Processing deliveries and merchandising into the correct department.
• Upkeeping store standards and cleanliness.
• Processing customer parcel deliveries and using HHT’s.
• Representative for voice of the team - attending conference calls, collating teams views and putting forward

July 2018 - October 2019

Front Desk Receptionist responsibilities:

• Lone working whilst responsible for up to 400 guests.
• Checking customers in and out of the hotel.
• Maintaining cleanliness of public areas.
• Resolving customer issues, including complaints and over-booking situations.
• Cash handling and PDQ (card) machine usage.
• Allocating appropriate rooms to guests via back office computer systems.
• Hourly health and safety/ fire safety checks.
• Replenishment of hotel supplies - processing deliveries.
• Training new starters.
• Assisting management in ensuring cleaning standards are met.

February 2018 - May 2018

Bar Staff Responsibilities:

• Serving customers and preparing mixed drinks during extremely busy periods.
• Cleaning bar and nightclub area.

May 2017 - September 2017

Sandwich Artist Responsibilities:

• Barista.
• Preparing and serving food and drinks.
• Food preparation.
• Cleaning kitchen and dining areas.
• Ensuring compliance with health and safety and food standards.
• Night shifts - assisting in taking orders via Just Eat.

July 2016 - September 2016

Kitchen Porter and Waitress Responsibilities:

• Pot Washing duties.
• Preparing food for the day.
• Preparing drinks, ranging from ales, pints and spirits.
• Taking/ serving food and drink orders.
• Daily Cleaning of dining and bar areas.

I am a graduate of Leeds Arts University where I achieved a 2:1 Bachelors in Graphic Design