Head of Service delivery
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I am a strategic thinking business driven IT leader with 20+ years of experience in design, implementation and delivery of complex transformation projects and service models (including SAP products) with a high degree of outsourcing in India, Malaysia and EU. I have significant experience in managing and delivery of SAP solutions, including: SAP S4 Hana, SAP ECC, SAP HR, SAP Ariba, SAP BW/BPC NetWeaver, SAP BO, Concur, ResourceLink, MyPay. I have experience in media, oil and gas, transport, energy market and financial industries.
For the last 8 years I have been leading BBC SAP Service Delivery and BBC Corporate Systems Operations, application and infrastructure management service across SAP and non-SAP business critical applications. This covered Finance, HR, Talent and Procurement. I am responsible for the application management outsource service (£100m+ contract with 70+ people in India and Philippines) and delivery of a robust and resilient service to enable critical business operations within the BBC.
I work collaboratively with the stakeholders at all levels including stakeholders at C-level, process owners and third party providers to understand challenges, identify improvement opportunities and enable BBC businesses.
Masters in Computer science and economics
