Madhumathi Shetty

Skilled professional with in-depth Knowledge of ITSM; ITIL V3 and V4 certified, seeking assignments in ITSM tool and process implementation, Infrastructure Change/ Process management/ Transition / IT Consulting/ Project Management/PMO

Accomplished and flexible IT Service Management Process Expert, effective at developing and implementing operational processes and systems. Quickly grasps business priorities and requirements to identify IT solutions.

• 14 Years in diverse areas of IT technical implementation & support and IT service management integration & transition (SIAM).
• Strong experience in ITSM transition, streamlining and continual improvement of processes as an advocate of automation
• Professional competencies in working with customers across cultures and countries in varied projects over the years
• Highly proficient in providing end-to-end Service Delivery Solutions along with strong capabilities in implementing the Service Delivery Processes, covering Incident Management, Request fulfillment, Service catalogue, Service Level Management, Problem Management, Change/Release Management and Business Continuity (BCP)

Skilled professional with in-depth Knowledge of ITSM; ITIL V3 and V4 certified, seeking assignments in ITSM tool and process implementation, Infrastructure Change/ Process management/ Transition / IT Consulting/ Project Management/PMO

Accomplished and flexible IT Service Management Process Expert, effective at developing and implementing operational processes and systems. Quickly grasps business priorities and requirements to identify IT solutions.

• 14 Years in diverse areas of IT technical implementation & support and IT service management integration & transition (SIAM).

Diploma in Electronics and communication Engineering (3 years full time)