Madhumathi Shetty
ITIL/ITSM, Process and Project Management
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About
Skilled professional with in-depth Knowledge of ITSM; ITIL V3 and V4 certified, seeking assignments in ITSM tool and process implementation, Infrastructure Change/ Process management/ Transition / IT Consulting/ Project Management/PMO
Accomplished and flexible IT Service Management Process Expert, effective at developing and implementing operational processes and systems. Quickly grasps business priorities and requirements to identify IT solutions.
- 14 Years in diverse areas of IT technical implementation & support and IT service management integration & transition (SIAM).
- Strong experience in ITSM transition, streamlining and continual improvement of processes as an advocate of automation
- Professional competencies in working with customers across cultures and countries in varied projects over the years
- Highly proficient in providing end-to-end Service Delivery Solutions along with strong capabilities in implementing the Service Delivery Processes, covering Incident Management, Request fulfillment, Service catalogue, Service Level Management, Problem Management, Change/Release Management and Business Continuity (BCP)
Experience
Skilled professional with in-depth Knowledge of ITSM; ITIL V3 and V4 certified, seeking assignments in ITSM tool and process implementation, Infrastructure Change/ Process management/ Transition / IT Consulting/ Project Management/PMO
Accomplished and flexible IT Service Management Process Expert, effective at developing and implementing operational processes and systems. Quickly grasps business priorities and requirements to identify IT solutions.
- 14 Years in diverse areas of IT technical implementation & support and IT service management integration & transition (SIAM).
Education
Diploma in Electronics and communication Engineering (3 years full time)
