Annabelle Wells

Service Delivery Key Account Manager

Talent

Southend-on-SeaMember since August 11, 2026

Key account management and client retentionComplaint handling and conflict resolutionScheduling and operational coordinationAdministrative and financial record-keepingCommercial client relationship managementService delivery coordination and SLA/KPI managementSocial media content management (Instagram, Facebook)Written and verbal professional communication

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About

I pride myself on being organised, practical, hardworking and efficient. My variety of customer facing roles have given me a multitude of skills which have enabled me to build strong, long-term client relationships, coordinate service delivery against KPIs and SLAs, and resolve issues in fast-paced customer-facing environments. Strong background in administration, scheduling, and stakeholder management, with excellent communication skills across face-to-face, telephone, and digital channels.

Experience

Service Delivery Key Account Manager - Swift Clean - Rochford

(2023-07 - 2026-05)

Manage a portfolio of 15 key client accounts worth approximately £4 million annually, building and maintaining strong professional relationships to ensure consistent, high standards of service delivery
Coordinate scheduling and operational logistics, ensuring all projects are completed efficiently and within agreed timeframes
Maintain accurate administrative and financial records including quotations, job updates, and invoicing

Receptionist - The Athenaeum Club

(2022-02 - 2023-06)

Provided a professional front-of-house reception service for members and guests
Managed telephone and email enquiries, directing requests and resolving issues promptly and effectively
Coordinated bookings, appointments, and day-to-day administrative operations
Built strong professional relationships with members through consistent, high-quality personal service
Managed social media content across Instagram and Facebook, including content creation and scheduling

Retail Assistant - Primark

(2019-06 - 2022-02)

Delivered consistent customer service across a high-volume retail environment, handling product enquiries, complaints, and returns
Worked to daily sales targets and store KPIs as part of a large retail team