Annelise Mather
Administrator | Executive Support | Customer Service
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About
Experienced administrator with over 10 years' experience across higher education, trade union, admissions and executive support environments. Skilled in diary management, stakeholder engagement, committee administration and customer service, with a proven ability to manage confidential information and build strong professional relationships.
Experience
ADMINISTRATOR/RECEPTIONIST at Unite the Union (2022-01 – Present)
- First point of contact for members, staff and visitors.
- Managed complex diaries and meeting schedules.
- Supported Equalities and Legal Officers in a temporary secretarial role.
- Coordinated correspondence, records and departmental administration.
- Supported students with complex and sensitive enquiries.
- Serviced university committees and produced documentation.
- Analysed engagement data and prepared reports.
- Acted as PA to two senior directors.
STUDENT EDUCATION SERVICE ASSISTANT at University of Leeds (2021-01 – 2022-01)
- Supported students with complex and sensitive enquiries.
- Serviced university committees and produced documentation.
- Analysed engagement data and prepared reports.
- Acted as PA to two senior directors.
RECEPTIONIST / CUSTOMER SERVICE ADMINISTRATOR at Leeds Beckett University (2016-01 – 2020-01)
- Front-of-house support for the Vice-Chancellor's Office.
- Managed diaries, meetings and room bookings.
- Liaised with senior stakeholders and visitors.
- Supported smooth day-to-day office operations.
POSTGRADUATE RESEARCH & OPERATIONS ADMISSIONS ASSISTANT at University of Leeds (2016-01 – 2016-12)
- Processed postgraduate applications and admissions offers.
- Validated UK and international qualifications.
- Supported enrolment and registration activities.
- Responded to applicant enquiries.
ADMISSIONS & REGISTRY ASSISTANT at Leeds Arts University (2014-01 – 2016-01)
- Supported admissions and enrolment processes.
- Maintained student records and databases.
- Liaised with applicants and academic staff.
- Assisted with admissions events.
TELEPHONE FUNDRAISER at University of Leeds (2013-01 – 2014-01)
- Supported alumni fundraising campaigns.
- Developed excellent communication and relationship-building skills.
Education
BA Hons in Sociology – University of Leeds (2011-01 – 2014-01)
A Levels – Sacred Heart Catholic College (2008-01 – 2011-01)
AS Level in English Literature – Sacred Heart Catholic College
GCSEs – Sacred Heart Catholic College
