Annie David

Financial Services Authority targets met daily

Customer Relations & Complaints Manager - Barclays Bank Plc

(1994 - 2009)

Financial Services Authority targets met daily

• Resolving Complaints
• Negotiating refunds and financial compensation
• Reconciliation of internal accounts
• Project Manager for copies of cheques and customer enquiries and processes
• Communicating to clients in writing and by telephone, crystal clear letter writing completed
• Role model for drive performance, gaining a grade B
• Meeting with Head Office to review the top ten complaints
• Silver Eagle award received for amending two standard customer letters

Cashier & Banking Hall Manager - Barclays Bank Plc

(1994 - 2009)

• Nil cash errors, Sales targets met, £10,000 per annum
• Financial Assistant, daily sales targets £10,000 per week for loans, and £50,000 for Savings or Shares
• Fraud training completed
• Role model for customer service and gaining a grade A

Senior Processing Clerk - Barclays Bank Plc

(1994 - 2009)

• Fraud investigations & Money Laundering reports
• Corporate and Premier client requests
• Role model for Grow talent and capability and gaining an A grade
• Training new staff and school leavers, golden eagle award received for designing a clear guide for new entrant to use
• Role model for build pride and passion, two silver eagle awards received for amending and updating standard customer letters
• Project Manager for risk, authorised signatory and responsible for nil errors in the team
• Unpaid cheques and returned BACS payments, reconcile internal accounts
• Performance Management, giving and receiving constructive feedback based on six guiding principles
• Process Expert, helping with all processes to meet deadlines, problem solving

Customer Service & Telephonist - Barclays Bank Plc

(1994 - 2009)

• Inbound calls from customers
• Written and telephone enquiries
• Switchboard and logging requests on a diary

Accounts Assistant - Barclays Bank Plc

(1994 - 2009)

• Balancing the days work
• Cheque book and statement requests
• Processing cheques and internal entries

Technical Maintenance and Waste Water Team - Southern Water

(2009 - 2017)

• Communicating with engineers and dispatching work requests
• Awareness of different types of buildings and access and environments
• Knowledge of pipe work, sewers and fresh water supplies
• Complex and varied enquiries and disputes

Customer Service and Debt Advisor Team - Southern Water

(2009 - 2017)

• Handling & processing sensitive information, prescriptions and hospital letters to confirm extra water required for medical reasons
• Communicate by email, face to face and telephone to carers, support workers, and nurses
• Appointments booking for follow ups and call backs
• Effectively managing heavy workloads in a timely and professional way
• Quality monitor and audit checking for compliance and adherence
• Letter writing and complaints handler
• Cash Collections targets always met
• Take over manager calls and complaints and letter writing
• Offwat and FSA compliant
• Payment scheme and debit card compliant
• Call centre based
• Vulnerable customers, debt assisting schemes and tariffs
• Referals to step change
• Trained new staff and took active part in problem solving and improvement meetings
• Role model for creative thinking and respect towards staff and customers

Receptionist - Eurotherm

(2018 - 2018)

• Switchboard, Scanning, binding
• Welcoming visitors, arranging security badges and updating the log book
• Emails and listing staff absences and staff meetings

Receptionist - St Barnabas House

(2018 - 2018)

• Admin duties, letter writing and direct debit enquiries and fund raising enquiries, processing cheques and bacs payments
• Receptionist & Infection control, contact with patients, nurses and visitors

Iceland Frozen Foods

(2018 - 2018)

• Pays strong attention to detail & fast and accurate data entry and audit checking
• Customer care, sales, and cash handling
• Team player
• Actively contributes towards key performance indicators
• Actively takes ownership to minimise stock loss and maximise sales & profits

GCSE - Maths

GCSE - English