Antonia Burns

Adaptable Receptionist with extensive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality. I'm a dedicated person with vast experience in customer service and problem solving skills.

Friendly, approachable and helpful. Uses exceptional communication and prioritisation skills to fulfil tasks. Knowledgeable and skilled front desk professional successful at balancing guest and business needs.

Well-organised in managing check-in and checkout procedures, as well as coordinating services with diverse team members Good multitasking, planning and communication skills.

Reception Assistant - Independent Mot Ltd - Hull, East Yorkshire

(2009-07 - 2020-03)

• Handled customer concerns and escalated major issues to supervisorDemonstrated consistent hard work and dedication to achieve resist andimprove operations
• Maintained clean, safe working environments to eliminate accident risks.
• Explored and created new ways to resolve problems with processes, technology or team members to improve overall efficiency.
• Maximised customer engagement and satisfaction by delivering excellent customer service.
• Met schedule using excellent planning and coordination skills.

Reception Assistant - Total Fitness - Hull, East Yorkshire

(2002-11 - 2003-12)

• Engaged with customers to better understand needs and deliver excellentUpdated databases while complying with GDPR regulations.Organised files to support efficiency and traceability.Met schedule using excellent planning and coordination skills.Managed bookings to optimise team availability.Managed complaints with calm, clear communication and problem-solving.Developed ongoing programmes using good team communication and collaboration.Exceeded goals through effective prioritisation and consistent

Retail Sales Assistant - Warehouse - Hull, East Yorkshire

(2000-07 - 2001-07)

• Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
• aided with customers to determine needs. provide recommendations at
• Upsell services.
• Provided helpful, attentive sales support to generate positive customer
• Cultivated excellent customer relationships by providing helpful, friend
• Processed incoming stock to maintain accurate inventory records and organised stock room
• Opened new merchandise boxes and stocked sales floor racks and shelves with latest items
• Maintained excellent visual merchandising standards by routinely cleaning and organising window and point of sale (POS) displays.

Care Worker - St Cecilia’s care home - Scarborough, North Yorkshire

(1999-07 - 2000-03)

• Maintained excellent patient satisfaction by proactively helping them with their needs, requirements and offering service with a smile.
• Helped patients requiring assistance to consume drinks and food
• Supported people with social and physical health with a proactive and helpful approach.
• Responded appropriately to safeguarding incidents and emergencies.

4 GCSEs A-D - Maths and English - Sydney Smith , Hull (1995)

Scalby School, Scarborough, East Yorkshire

NVQ 1& 2 QUALIFICATIONS IN INFORMATION TECHNOLOGY - Information Technology