Antonio Santos

Friendly, reliable, and customer focused professional with extensive experience in customer service, facilities support, and front line roles within busy public environments. Known for excellent communication skills, a calm approach under pressure, and the ability to work well with diverse customers and teams. Currently on the Connect to Work programme, actively seeking employment while completing a range of employability and work readiness training to support a successful return to work.

Programme Participant - Connect to Work Programme

(2025-01)

• Actively seeking employment with structured advisor support.
• Undertaking employability, confidence-building, and skills-based training.
• Participating in CV development, job search, and interview preparation.
• Demonstrating motivation and commitment to returning to sustained employment.

Cleaning Operative - Tesco Supermarket - London

(2024-01 - 2024-12)

• Provided a clean, safe, and welcoming environment for customers.
• Operated cleaning equipment and followed hygiene standards.
• Worked efficiently around customers with minimal disruption.
• Maintained high standards during peak and off-peak trading hours.

Customer Service & Security Support - Eurostar - London

(2022-01 - 2023-12)

• Assisted passengers with enquiries and travel guidance.
• Monitored public areas to support passenger safety and comfort.
• Provided reassurance and clear information during busy periods.
• Worked collaboratively with teams to ensure smooth passenger flow.

Skills Development Period

(2019-01 - 2021-12)

• Completed training and personal development activities to improve employability.
• Focused on building confidence, communication, and work-readiness skills.
• Engaged positively with learning providers and support services.
• Demonstrated commitment to self-improvement and progression.

Site Support & Reception Assistant - Elizabeth Arden

(2014-01 - 2018-06)

• Provided front-of-house support for visitors, staff, and contractors.
• Managed sign-in procedures and visitor enquiries.
• Maintained a professional and welcoming reception area.
• Supported daily operations to ensure a safe and organised site.

Cleaning Operative - ISS

(2009-10 - 2013-12)

• Delivered high-quality cleaning services in commercial settings.
• Demonstrated reliability, flexibility, and attention to detail.
• Worked independently and as part of a cleaning team.
• Followed strict procedures to meet service-level agreements.

Customer Service & Translator - Eurostar - London

(2007-06 - 2009-07)

• Supported international passengers with travel and general enquiries.
• Provided translation support where required.
• Helped resolve passenger issues calmly and professionally.
• Contributed to a positive customer experience in a busy transport setting.

Entry 3 IT Skills - IT Skills - Strive Training (2013-11 - 2013-11)

ESOL Entry 1 & 2 - English - ESB (2013-11 - 2013-11)