April Brimicombe

Customer Service Specialist

Talent

Milton KeynesMember since July 10, 2026

Excellent customer service & communicationConfident face-to-face, phone & email supportComplaint handling & problem solvingStrong organisation & time managementCash handling & till systemsTeamwork & leadership supportAdmin & booking systemsTraining & mentoring new staffCalm under pressure

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Excellent customer service & communicationConfident face-to-face, phone & email supportComplaint handling & problem solvingStrong organisation & time managementCash handling & till systems

About

Friendly, reliable and professional customer service specialist with over 20 years of experience in hospitality, retail and call centre environments. Highly skilled in delivering exceptional customer care, handling enquiries, resolving issues calmly, and working efficiently in busy settings. A confident communicator who enjoys helping people and creating positive customer experiences. Now seeking a part-time customer service role (25 hours per week) with flexible shifts.

Experience

Team Leader / Front of House at TGI Fridays (2015-03 – Present)

Deliver outstanding front-of-house customer service in a fast-paced, high-volume restaurant.
Supervise and support a team of up to 10 staff during busy shifts.
Handle customer queries, complaints and special requests professionally and efficiently.
Train and support new starters, ensuring excellent service standards.
Manage cash handling, payments, bookings and close-down procedures.
Ensure compliance with food safety, health & safety and allergy procedures.
Support management with daily operations, administration and shift leadership.

Health Advisor (Call Centre) at NHS 111

During Covid Pandemic

Handled high-volume inbound calls from patients requiring urgent health advice.
Collected accurate information and reassured callers in stressful situations.
Followed strict confidentiality and data protection procedures.

Customer Service Assistant at Tesco

During Covid Pandemic

Provided frontline customer service in a busy retail environment.
Assisted customers with queries, refunds and payments.

Waitress / Assistant Manager at Harvester (Mitchell & Butlers) (2005 – 2015)

Delivered friendly, efficient service in a busy restaurant.
Promoted to Assistant Manager supporting daily operations and staff supervision.
Responsible for opening/closing, cashing up, rotas, training and compliance.

Cabin Crew (Seasonal) at First Choice Airways (2008 – 2008)