Aqsa Kayani

Reliable and experienced administrative with a proven ability to handle calls, emails, software, company queries, efficiently while maintaining accuracy and productivity. Skilled in resolving customer issues promptly through effective communication and strong problem-solving techniques. Skilled at connecting with customers in a friendly and professional manner, while also being a supportive team player.

Always focused on delivering high-quality service and consistently aiming to exceed performance expectations.

Senior Administrative - Flow Logistics (In partnership with Amazon)

(2023-01 - 2026-01)

• Ensuring that all telephone and emails are answered promptly and that customer's queries, requests and complaints are resolved
• Processing of new drivers on the company's system, chasing CRB and UDT tests
• Sending and updating application packs
• Checking and processing invoices accurately and promptly
• Organising training and maintaining staff certification
• Maintaining records and supporting general administration tasks
• Liaising with site teams managers and other internal departments to ensure smooth operations
• Keeping a strong relationship with clients and other contractors

Logistics Administrator - UK Express (In partnership with DPD, YODEL)

(2022-01 - 2023-01)

• Employing the company's call logging software to accurately record details of calls and issues of the drivers
• Applying a professional and courteous manner at all times, especially when identifying and escalating priority issues or customer complaints
• Sending emails to clients to answer enquiries, and taking ownership of all calls and queries answered

Retail Assistant - Ufone Telecoms

(2019-01 - 2022-01)

• Customer Engagement, creating a exceptional experience with the customers in store
• Meeting store KPIs by driving sales and hitting performance targets
• Giving customers product information
• Organising stock and replenishing stock

Doctor of Physical Therapy - Physical Therapy - Shifa University of Rehabilitation Sciences, Islamabad (2020-01 - 2025-01)

Higher Secondary School Certificate - Pre-Medical - Joint Staff Public School and College, Federal Board of Intermediate & Secondary Education Islamabad (2006-01 - 2019-01)