Care Navigator at The Pines Surgery (2026-03 – Present)
- Act as the primary point of contact for patients, utilizing active listening and structured triage to navigate them to the most appropriate healthcare professional or service.
- Manage high-volume incoming telephone queries, online requests (eConsult), and face-to-face interactions with professionalism and empathy.
- Coordinate GP, nursing, and allied health team diaries to optimize appointment booking and patient access.
- Handle confidential patient data strictly adhering to NHS policies and GDPR guidelines.
- Utilize clinical systems to process workflow tasks, patient correspondence, and digital medical records accurately.
Medical Receptionist / Patient Services Administrator at Dr JI Henderson & Partners (Bassett Road Surgery) (2024-08 – Present)
- Provide professional front of house service to patients in a busy GP practice.
- Manage incoming calls, emails and in-person enquiries
- Book, amend and cancel appointments using System Online.
- Support patients with eConsult and online services.
- Liaise daily with GPs, nurses, pharmacists and administrative teams.
- Handle confidential patient data in compliance with GDPR regulations.
- Scan hospital correspondence and upload documents to patient electronic records.
- Contact patients via AccuRx to arrange appointments and send confirmation messages.
- Take payments
Customer Service for Vendors at Duro de Mexico (2023-09 – 2023-11)
- Managed vendor enquiries by phone and email.
- Coordinated equipment renewals, technical support and supplier communication.
- Maintained confidential business records and documentation.
- Processed invoices, petty cash, supplier payments and expense reports.
- Managed, incoming calls, emails.
- Liaised with customers via telephone to confirm orders and delivery timelines.
Business Support Officer at Arjessiger de Mexico (2010-09 – 2023-01)
- Provided administrative and reception support to senior management.
- Managed office documentation, incoming calls, emails and business correspondence
- Organised travel arrangements, meetings and corporate events.
- Processed invoices, petty cash from branches, supplier payments and expense reports.
- Supported accounts functions including invoicing, expense reporting, purchase orders and supplier payments.
- Handled confidential company and financial documentation.
- Prepared documents, reports and internal correspondence.
- Liaised with clients, suppliers to resolve enquiries.
- Planning and booking trips for employees (flights, hotels, cars)
- Organizing company events such as year-end parties and supplier visits
- Verifying and managing payments for company services (taxes, insurance policies, etc.)
- Creating and following up on invoices and accounts receivable
- Managing customer portals for submitting payment schedules and verifying collections
- Releasing shipments and following up on supplier payments
Inbound Sales Agent at Inova Mexico (2008-08 – 2010-09)
- Provided customer service and order processing support, Inbound and outbound sales.
Receptionist at Volkswagen El Rosario (2006-01 – 2008-05)
- Front desk management, telephone handling and visitor support.
Receptionist at Mayan Palace at Vidanta Nuevo Vallarta (2005-04 – 2005-10)
- Guest check-in, bookings and customer service support.
