Armel Uhoze

Bilingual French and English client-facing professional with experience in remote sales, international customer support, outbound prospecting and consultative communication. Behavioural combines high-volume outreach, customer service in a global travel environment, and 7+ years of client-focused project coordination in architectural and design services. Skilled at understanding customer needs, managing complex conversations, building trust quickly and operating effectively in fast-paced remote environments.

Seeking a Sales Development, Customer Success or Account Support role where strong communication, resilience and consultative skills can contribute to pipeline growth, customer satisfaction and long-term client relationships.

Sales Representative at BDA (2025-10 – 2026-03)

Worked as a remote outbound sales representative for a U.S.-based debt adjustment company, contacting business owners and assessing eligibility for debt settlement support.

• Completed approximately 500 outbound calls per week to U.S. business owners, using structured conversations to identify financial challenges and assess eligibility for debt support.
• Generated around 4 to 5 interested profiles per week from high-volume outbound activity.
• Qualified approximately 2 to 3 eligible prospects per week, supporting them through the next steps toward loan restructuring.
• Engaged decision-makers in sensitive financial conversations, building trust quickly while maintaining a professional, consultative and empathetic communication style.
• Developed strong resilience, objection-handling and active listening skills in a demanding remote sales environment.
• Communicated clearly with prospects to explain programme options, qualify interest and support the sales process.

Customer Advisor / Outbound Agent L2 at Trip.com Group (2022-05 – 2024-11)

Provided bilingual French and English customer support for a global travel company, assisting passengers, airlines, airline partners and Chinese vendors across flight-service operations. Started as an office-based inbound Agent L1 before being promoted to a fully remote Outbound Agent L2 role.

• Started as an office-based Inbound Agent L1, handling approximately 60 to 70 customer calls per day through phone, email and chat, with an estimated 75% satisfaction rate.
• Promoted to a fully remote Outbound Agent L2 role, managing approximately 40 to 50 complex cases per day, above the expected daily requirement of 25 to 30 cases.
• Maintained an estimated 80% satisfaction rate as an Outbound Agent L2 while resolving time-sensitive and complex flight-service issues.
• Awarded Agent of the Month 7 times, including 3 consecutive months during the first 3 months in the outbound role.
• Coordinated with French-speaking country airline companies, airline partners and Chinese vendors to resolve escalated booking, ticketing and customer service cases.
• Used GDS systems, including Amadeus and Eterm, in the Outbound Agent L2 role to update failed tickets immediately and ensure accurate case tracking.
• Collaborated with the relevant airline companies when required to resolve ticketing issues and provide timely support to passengers.
• Communicated clearly with prospects to explain programme options, qualify interest and support the sales process.

Architectural Designer / Project Coordinator at Self-Employed (2017-01 – Present)

Managed client-facing residential and commercial renovation projects for individuals, real estate agents, investors and companies. This experience strengthened consultative selling, client relationship management and project coordination skills.

• Consulted with clients to understand their needs, budget, lifestyle, constraints and project expectations.
• Presented tailored design solutions, helping clients make confident decisions and move projects forward.
• Managed long-term client relationships from first consultation through project delivery and follow-up.
• Coordinated contractors, suppliers and tradespeople, ensuring communication stayed clear between all stakeholders.
• Negotiated rates, managed budgets and monitored timelines to align client expectations with project realities.
• Built trust with clients and partners through reliability, transparency and personalised service.

Architectural Designer at Le Lab Design (2014-10 – 2016-10)

Collaborated with two French designers on residential and professional refurbishment projects, while supporting client development and marketing activities.

• Conducted client prospecting and supported business development for design and refurbishment projects.
• Represented the studio at trade shows and exhibitions, presenting services to potential clients and partners.
• Created marketing graphics and visual communication materials to promote the studio's work.
• Participated in client-facing design discussions and helped translate project needs into practical proposals.
• Coordinated tradespeople and supported site follow-up to maintain project quality.

Scenography / Spatial Design Intern at Maritime Museum of Douala (2013-01 – 2014-06)

• Contributed to the organisation of museum spaces and scenic elements.
• Developed signage and graphic design elements to support visitor orientation.

Digital Fabrication / Parametric Design Intern at Medaarch (2012-01 – 2013-06)

• Developed experimental 3D forms and parametric design studies.
• Supported modelling and 3D printing of prototypes.

Master in Space Design – EDNA (2009 – 2014)

High School in Applied Arts – St Geneviève (2005 – 2008)