Destiny Gloria

Customer Services Advisor

London, Greater LondonMember since November 24, 2023

Excellent communication and listening skillsUnderstanding of the importance and relevance of good patient and visitor relatiThe ability to manage time efficiently and prioritise workloadPositive, enthusiastic attitudeCommitted to training, personal and professional developmentEmpathy and a caring and supportive mannerGood team working skills and the ability to work aloneThe ability to react appropriately to situations needing immediate action with m

About

I have always been an extremely hands on, practical and energetic worker and I am very experienced with providing excellent customer service at all times and in all circumstances. I have a "can-do" attitude and enjoy overcoming challenges.

Experience

Customer Services Advisor - Credit specialist (Sigma)

(2022-02)

Making outbound and inbound calls
Supporting customers towards their bills
Signposting customers on the best charities towards debt.
suggesting a resolution towards Otheir debt
Dealing with complaints and resolving them
Sending emails and live chat online
Working with field service to investigate accounts
Supporting bereaved families , manage account closure and provide financial bills.

Customer services advisor - Sigma

(2022-01 - 2022-01)

Answering calls
Supporting citizens with their covid 19 enquiries
Booking test for citizen
Reporting and registering results for citizens

Test and Trace enquiries - Sigma

(2021-06 - 2021-09)

Calling Patients who needs support with Isolation
Supporting Patients to book register their Covid 19 result
Making sure patients know the right procedure for isolation

Support worker/ Administration - Princess Royal Hospital

(2018-02)

Support patient with all aspects of their day to day living, including social and physical activities, prompt personal care, mobility and meal times
Helping to care for mothers and babies
Sharing information with midwives about the condition of mothers and babies.
Helping to deliver care plans under the direction of midwives.
Supporting women towards self-care and independence.
Assisting with parent craft classes.
Helping to make sure clinics run smoothly.
Collecting statistics under the direction of midwives.
Keeping records up-to-date and making sure procedures are followed.
Helping on the wards and in other clinical areas as required.
Making routine observations (temperature, pulse, blood pressure, breathing, e
Updating records and other admin tasks
Educating parents one-to-one or in groups
Taking blood samples for testing
Ordering stationery and equipment
Preparing equipment
Promoting breastfeeding
Reporting problems to a registered midwife or nurse