Arpit Verma

Experienced e-commerce and supply chain management professional with over 6 years of diverse roles across multiple industries. Proven track record in business strategy formulation, SKU growth optimization, and product development. Adept at leading teams, enhancing operational efficiency, and driving revenue growth. Currently pursuing a Master’s in Management, with hands-on experience in sustainability projects.

Tata Consultancy ServicesNew Delhi, IndiaBusiness Process LeadFeb`2022 – Sep`2023

• Led supply chain management initiatives for clients, improving fulfilment rates by 8% through optimized stocking strategies and demand planning.
• Implemented new procedures that enhanced workflow efficiency and transparency, resulting in a 2-3% improvement in team performance on a quarterly basis.
• Negotiated category strategies with 300+ vendors, driving sales and margin growth in key product categories.
• Managed a team of 8, overseeing progress and ensuring alignment with business objectives.
• Supervised the lifecycle of 1000+ SKUs, addressing escalated product issues and coordinating successful marketing campaigns.

• Managed relationships with Government E-Marketplace (GeM) officials, leading to successful product category creation and vendor onboarding.
• Acted as the primary point of contact for custom bid verticals, facilitating neutral and unbiased transaction processes.
• Managed product escalations, executed marketing promotions, and monitored the lifecycle of 1000+ SKUs, contributing to a 10% increase in client satisfaction.

• Spearheaded business development efforts, identifying opportunities and generating £110k/month in revenue with a net gross margin of 8-10%.
• Sourced and onboarded 200+ vendors in the electrical, lighting, and industrial categories, ensuring optimal pricing and assortment. 
• Collaborated with cross-functional teams to optimize pricing, content, site experience, and logistics for better customer engagement.

• Managed the customer account for Hindustan Zinc Limited, driving a 42% revenue increase through process restructuring and customer satisfaction initiatives.
• Forecasted and analysed procurement budgets, optimizing ROI with a margin improvement of 10-15%, and ensuring timely inventory management.

• Supervised sales processes, built and maintained client relationships, and identified new market opportunities to drive sales.
• Prepared and delivered sales pitches, contributing to successful business development initiatives.

Queen Mary University of LondonLondon, United KingdomMSc Management

Jan 2024- Present

• Relevant Courses: Risk Management, Organisational Behaviour, Marketing, Strategic Management, Financial Accounting, Entrepreneurship, Corporate Social Responsibilities & Business Ethics & Supply Chain Management
• Capstone Project: Club Carby – Sustainability Challenges Project
• Leading a team in collaboration with Carb43 Carbon Engineering Solutions to enhance their loyalty management software, ClubCarby, with a focus on sustainability and market growth.
• Provided guidance and insights to team members throughout the project, with a particular emphasis on evaluating and refining the product's features and interfaces to better align with market needs and improve user experience.
• Conducted in-depth market research, A/B testing, and process enhancements to ensure the product's competitive positioning and long-term sustainability.
• Developed strategic recommendations that contributed to the improvement of the business and sales pitch decks, ultimately enhancing investor engagement.

• Result: 2.16/4
• Relevant Coursework: Advanced Materials, Nanotechnology, Engineering Mechanics