Arslan Adil
IT Support & Technical Consultant
Hire this person
Send a job offer directly to this candidate
About
BSc Computer Science graduate with hands-on IT consultancy experience in education, covering Active Directory administration, software deployment, network configuration and end-user support for CRM and Sage. Experienced in explaining technical issues clearly to non-technical staff and students, and in gathering requirements from clients. Now moving into IT support and project delivery, and studying towards Agile and PRINCE2 certifications.
Seeking IT support, service desk or junior consultant roles.
Experience
IT Consultant - Turn It On
(2022-05 - 2022-10)
IT support and consultancy for schools and education clients.
- Administered user accounts and permissions in Active Directory and deployed software to staff machines.
- Configured and refined network settings to improve connectivity and stability.
- Maintained and repaired PCs and laptops to keep downtime low for staff.
- Supported staff using CRM and Sage, resolving day-to-day issues and helping them use the systems effectively.
- Applied security configurations to protect sensitive data and reduce risk.
- Ran business and system assessments to capture client requirements, then designed IT solutions to fit them.
Cover Supervisor (IT, Creative Media & STEM) - Tenpest Education
(2024-09 - 2026-01)
- Taught IT, Creative Media and STEM lessons, adapting technical content for students of different abilities.
- Planned lessons to curriculum standards and prepared students for exams.
- Reported progress to parents and staff, including at parent-teacher evenings.
Cover Supervisor - Trade Wind Recruitment
(2023-01)
- Step in at short notice across different schools, delivering lessons and keeping classes on track.
- Support students with learning difficulties through targeted one-to-one help.
- Follow safeguarding procedures and school policies consistently.
Customer Service Assistant - Tesco
(2018-06 - 2020-10)
- Handled customer queries, checkout and cash/card transactions accurately, including returns and exchanges.
- Met hourly sales and service targets as part of a team.
Customer Assistant - B&Q
(2017-11 - 2018-06)
- Processed online and click-and-collect orders and advised customers on product choices.
Cover Supervisor/TA - Chalk Education
Earlier role.
Sales Advisor - H&M (Westfield)
Earlier role.
Customer Assistant - Lidl
Earlier role.
Rides & Attractions Assistant - LEGOLAND (Slough)
Earlier role.
Education
BSc - Computer Science - Middlesex University (2021)
