Arvind

Proactive and detail-oriented Customer Service professional with 2 years of proven success driving client satisfaction and operational efficiency across financial services and fast-paced retail environments. Highly skilled in complaint resolution, accurate cash handling, and cross-functional coordination. Seeking to leverage exceptional communication and problem-solving abilities in a dynamic Customer Advisor role.

Customer Advisor - Bajaj Finance - Hyderabad

(2024-05 - 2025-04)

• Streamlined customer inquiries regarding loan products, application status, and payment schedules, enhancing overall service speed.
• Achieved high customer satisfaction by efficiently resolving complex complaints, contributing to strong client retention.
• Ensured data integrity and compliance by meticulously maintaining accurate records of customer interactions and transactional data.
• Collaborated effectively with internal teams to expedite problem resolution and timely service delivery.
• Managed cash transactions with 100% accuracy, ensuring precise billing and reducing discrepancies in daily operations.
• Supported daily financial operations by accurately performing cash reconciliation and deposit preparation in strict adherence to company guidelines.

Sales Representative - Polimeras - Hyderabad

(2023-05 - 2024-05)

• Delivered prompt and courteous service to customers in a high-volume retail setting.
• Executed all point-of-sale operations, including accurate billing, returns, and exchanges, ensuring full compliance with retail policy.
• Guided customers through product selection and location, utilizing product knowledge to positively influence purchasing decisions.
• Acted as the primary point of contact for customer feedback, escalating critical issues efficiently to management for prompt resolution.
• Prepared daily financial reports by accurately recording cash receipts and immediately reporting any transactional discrepancies to the supervisor.
• Maintained security during cash handling by strictly following established protocols to proactively prevent theft and fraud.

Masters in Business Administration - Middlesex University (2025-05)

Bachelors of Commerce - Commerce - Bundhelkand University (2016-07 - 2019-06)